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Regional Facilities Manager – JLL

What this job involves:

As a Regional Facilities Manager at JLL, you'll serve as the strategic leader overseeing integrated facilities management operations across multiple sites for our valued client, IBM. This pivotal role combines relationship management, operational excellence, and financial stewardship to deliver seamless, high-quality facilities services. You'll lead cross-functional teams spanning Property and Development Services (PDS), Operations (OP), and Integrated Facilities Management (IFM), ensuring our services exceed client expectations while meeting critical performance metrics. This position offers the opportunity to drive meaningful impact across a regional portfolio, shape service delivery standards, and contribute directly to JLL's reputation as a trusted facilities management partner. If you're passionate about operational excellence, team leadership, and building strong client relationships, this role provides an exciting platform to advance your career while delivering tangible business results.

What your day-to-day will look like:

• Cultivate and maintain strong relationships with IBM stakeholders, monitoring quarterly KPIs and satisfaction surveys to ensure consistently high service delivery standards across all sites within your regional portfolio

• Coordinate and integrate PDS, OP, and IFM operations across multiple locations, fostering a collaborative one-team culture that delivers seamless facilities management services and consistent execution of global initiatives

• Oversee regional and site-level operational budgets, tracking monthly and quarterly financial performance, driving contractual savings initiatives, and maintaining detailed documentation of cost reduction achievements

• Lead and develop your facilities management team through effective people management practices, performance coaching, and strategic workforce planning to ensure superior operational performance

• Monitor and drive compliance with all contractual requirements and KPIs, including work order management metrics, ensuring your region consistently meets or exceeds annual account goals

• Partner with site teams to implement energy savings programs through the PEERS platform, ensuring accurate energy data collection and analysis to support sustainability objectives

• Engage regularly with regional and functional peers across JLL's global network to share best practices, implement standardized processes, and ensure consistent delivery of enterprise-wide initiatives

Required Qualifications:

• Bachelor's degree in Facilities Management, Business Administration, Engineering, or related field, or equivalent combination of education and experience in facilities management leadership roles

• Minimum 7-10 years of progressive facilities management experience, with at least 3-5 years in a multi-site regional or portfolio management capacity demonstrating successful client relationship management

• Proven track record of managing operational budgets exceeding $5M annually, including demonstrated success achieving savings targets and maintaining fiscal accountability across multiple locations

• Strong working knowledge of integrated facilities management operations including mechanical, electrical, plumbing, HVAC systems, and general building maintenance best practices

• Exceptional relationship management and communication skills with demonstrated ability to interface effectively with C-suite executives, client stakeholders, and cross-functional teams at all organizational levels

• Proficiency in facilities management systems, KPI tracking tools, and financial management software, with advanced capabilities in Microsoft Excel, PowerPoint, and other business applications

• Valid driver's license and ability to travel regularly (up to 50%) across assigned regional portfolio for site visits, client meetings, and team engagement

Preferred Qualifications:

• Professional facilities management certifications such as Certified Facility Manager (CFM), Facility Management Professional (FMP), or equivalent industry credentials demonstrating commitment to professional development

• Previous experience managing facilities services for technology sector clients or Fortune 500 companies, with understanding of their unique operational requirements and expectations

• Knowledge of energy management systems, sustainability practices, and experience with platforms like PEERS or similar energy tracking and optimization tools

• Demonstrated experience implementing process improvement methodologies such as Lean, Six Sigma, or similar frameworks to drive operational efficiency

• Familiarity with workplace experience trends, hybrid work models, and modern workplace design principles that enhance employee satisfaction and productivity

• Project management experience or certification (PMP, PRINCE2) with proven ability to lead cross-functional initiatives and deliver complex projects on time and within budget

• Experience working within a global, matrixed organization with exposure to diverse cultural environments and ability to navigate complex stakeholder relationships across geographies

Location:

Remote –Bogota, COL

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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