General Manager, Global NOC/SOC Operations

Who We Are

Vultr is on a mission to make high-performance cloud infrastructure easy to use, affordable, and locally accessible for enterprises and AI innovators around the world. With 32 global cloud data center locations, Vultr is trusted by hundreds of thousands of active customers across 185 countries for its flexible, scalable, global Cloud Compute, Cloud GPU, Bare Metal, and Cloud Storage solutions. In December 2024 Vultr announced an equity financing at a $3.5 billion valuation. Founded by David Aninowsky and self-funded for over a decade, Vultr has grown to become the world’s largest privately-held cloud infrastructure company.

Vultr Cares

• Medical Insurance stipend paid annually

• 9 Company-Paid Holidays

• Generous Leave Policy + 1 month paid sabbatical every 5 years + Anniversary Bonus each year

• Professional Development Reimbursement

• Fitness membership reimbursement

• Company paid Wellable subscription

Join Vultr

Vultr is seeking an experienced executive leader to build and lead our global Network Operations Center (NOC) and Security Operations Center (SOC) organization from the ground up. This leader will design, launch, and scale a 24x7 operational command capability, with Chennai serving as the primary global operations center.

This is a transformational leadership role responsible for architecting the people, processes, systems, governance, and facilities that will support mission-critical global infrastructure operations as the company scales into large enterprise and strategic contracts.

The GM, Global NOC/SOC Operations will establish the operational backbone of the business and create a world-class global monitoring, incident response, escalation, and service assurance organization.

This is your opportunity to join our fast growing company and leave your mark on Vultr and the future of Cloud Infrastructure.

Key Responsibilities

• Own and execute the global strategy for NOC/SOC operations aligned with company growth and customer commitments

• Design and scale a 24x7 global operating model for infrastructure and security monitoring

• Establish Chennai as the flagship global NOC/SOC command center, including site readiness and workforce deployment

• Build and lead the global NOC/SOC organization, including hiring plans, org design, staffing models, and shift coverage

• Develop and standardize incident management frameworks, escalation protocols, runbooks, SLAs, and KPIs

• Lead major incident command processes for customer-impacting outages and security events

• Drive operational excellence across monitoring, alert triage, event correlation, and incident resolution

• Continuously improve MTTR, uptime, service reliability, and incident prevention

• Select and implement NOC/SOC tooling (monitoring, observability, SIEM, orchestration, ticketing)

• Partner cross-functionally with engineering, security, infrastructure, product, and data center teams

• Act as the executive escalation point during critical incidents and crisis events

• Ensure compliance with enterprise standards (ISO, SOC 2) and customer contractual obligations

• Own service availability commitments tied to enterprise SLAs

• Build executive dashboards and reporting for leadership and board-level visibility

• Drive an automation-first approach to reduce manual intervention and improve scalability

Qualifications

• 15+ years of leadership experience in NOC, SOC, infrastructure, or mission-critical operations

• Proven track record building and scaling global NOC/SOC organizations from the ground up

• Deep experti