CMDB Analyst/ Configuration management - Pune/ Bangalore

Job Title: CMDB Analyst/ Configuration management 

About Us

“Capco, a Wipro company, is a global technology and management consulting firm. Awarded with Consultancy of the year in the  British Bank Award and has been ranked Top 100 Best Companies for Women in India 2022 by Avtar & Seramount. With our presence across 32 cities across globe, we support 100+ clients across banking, financial and Energy sectors. We are recognized for our deep transformation execution and delivery. 

WHY JOIN CAPCO?

You will work on engaging projects with the largest international and local banks, insurance companies, payment service providers and other key players in the industry. The projects that will transform the financial services industry.

MAKE AN IMPACT

Innovative thinking, delivery excellence and thought leadership to help our clients transform their business. Together with our clients and industry partners, we deliver disruptive work that is changing energy and financial services.

#BEYOURSELFATWORK

Capco has a tolerant, open culture that values diversity, inclusivity, and creativity.

CAREER ADVANCEMENT

With no forced hierarchy at Capco, everyone has the opportunity to grow as we grow, taking their career into their own hands.

DIVERSITY & INCLUSION

We believe that diversity of people and perspective gives us a competitive advantage.

 

Role Description:

Job Title: CMDB Analyst/ ITSM/ ServiceNow

Location: Sarjapur, Bengaluru/ Hinjewadi, Pune

Hybrid Mode - 3 days WFO (Tues, Wed, Thurs) per week

Shift Time: EMEA

Overview: 

Role Description 

 

Engagement Overview CMDB Analyst to contribute to operational CMDB maintenance, data quality improvement, and configuration support in our development environment. The ideal candidate is comfortable learning systems independently, can write basic scripts for systematic cleanup, and understands CMDB/ITSM concepts without needing extensive supervision Key Focus Areas: Inbox/queue management, duplicate CI resolution, data source configuration and monitoring, relationship management, and proactive data quality initiatives Responsibilities

1. CMDB Inbox & Queue Management

• Monitor and triage CMDB intake queue/mailbox daily
• Respond to standard requests (CI updates, relationship corrections, ownership changes, lifecycle/status updates)
• Categorize and route complex issues; escalate appropriately

1. Data Quality & Duplicate Resolution

• Identify and systematically remove duplicate CIs using scripts and bulk operations
• Write simple scripts (JavaScript/ServiceNow scripting) to automate repetitive cleanup tasks
• Reconcile CI records across integrated sources (discovery, asset management, cloud platforms)
• Flag and resolve data conflicts, missing attributes, and stale records
• Execute bulk updates following documented data standards

1. Data Source Configuration & Management

• Configure and onboard new data sources feeding into the CMDB
• Map and label which data sources should update which CI classes/attributes
• Monitor data feed health (expected CI counts, attribute population, load failures)
• Perform basic troubleshooting of integration issues; open incidents with source owners when needed
• Work in dev environment to test and validate data source configurations before production

1. CI Relationship & Dependency Management

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