General Manager, Club Operations

Confirmed live in the last 24 hours

Moss New York

Compensation

$170,000 - $200,000/year

New York, NY

On-site

Posted April 20, 2026

Job Description

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Upstairs, our clubhouse is dedicated to Intelligent Leisure, with three floors of dining, cultural programming, and spaces for our members to spend their free time intentionally and well. From our traditional sit-down restaurant to the vinyl listening room, there’s a little something special for every personality. Down at Bedrock, the club’s fitness and wellness destination, we’ve cultivated a hub of Physical Culture–two levels of premium gym facilities, aquatics, spa, and recovery experiences. Together, Moss and Bedrock create a holistic environment where members can move, restore, and connect in a refined, community-focused setting.

Moss New York is seeking a highly capable, hospitality-driven General Manager to lead day-to-day operations across the club. This role will serve as the senior on-site operator responsible for operational efficiency, member experience, service consistency, facilities coordination, and cross-department execution across Food & Beverage, Bedrock, and club-wide operations.

The General Manager will directly oversee the senior operating leaders of F&B and Bedrock, establish and reinforce systems, standards, and accountability across the club, and act as the primary operational liaison with the developer’s facilities manager. This leader must combine strong floor presence with strategic judgment, ensuring the club operates with consistency, responsiveness, and polish.

This position reports directly to the President of Moss New York.

COMPENSATION:

The salary wage for this position is $170,000 - $200,000 per year, depending on experience.

CLASSIFICATION:

This is an exempt, salaried position. In accordance with the Fair Labor Standards Act (FLSA), you are not eligible for overtime pay. Your compensation is intended to cover all hours required to fulfill the responsibilities of your role.

CORE RESPONSIBILITIES:

Club-wide operational leadership

Lead day-to-day operations across all member-facing and back-of-house functions.
Serve as the senior on-site operator responsible for service consistency, floor leadership, issue escalation, and follow-through.
Ensure departments are aligned around shared service standards, communication norms, and operating expectations.
Drive a culture of accountability, responsiveness, and calm, solutions-oriented leadership.

Leadership of F&B and Bedrock

Directly manage the senior leaders responsible for F&B and Bedrock operations.
Hold department heads accountable to service standards, staffing discipline, readiness, cleanliness, and execution.
Ensure both divisions operate as part of one integrated club experience rather than as separate silos.
Review operating performance regularly and implement corrective action where needed.

Member experience and service execution

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