Service Management Presales Solution Architect

What success looks like in this role:

Service Management Presales Solution Architect
Location: Remote – India Based

About GDS at Unisys
Global Delivery Services (GDS) at Unisys enables our business units to deliver consistent, scalable, and outcome-led managed services to clients worldwide. GDS brings together service management, transformation, and presales expertise to shape modern digital operations.

Why This Role Matters
As a Senior Solution Architect in the GDS Presales team, you will lead the design of value-driven managed service solutions and shape client conversations from need to outcome. You will play a key role in winning deals by bringing clarity, commercial thinking, and structured solution design across the full deal lifecycle.

What You'll Do

Lead Solution Design

• Lead solution architecture for high-impact, multi-year managed service deals
• Own solution integrity across scope, cost, and delivery alignment
• Map client requirements to GDS offerings using standardised services
• Build and validate cost models aligned to deal margin expectations
• Create clear, structured solution designs and supporting artefacts

Own the Deal Lifecycle

• Engage from early qualification through to final proposal and handover
• Ensure GDS services are positioned early and consistently in deals
• Work across multiple opportunities at different stages (pre-DR1 to proposal)
• Manage priorities, timelines, and dependencies with minimal supervision

Influence Clients & Stakeholders

• Engage confidently with senior stakeholders, including C-level clients
• Lead presales discussions focused on business outcomes and value
• Translate client challenges into clear solution approaches and roadmaps
• Collaborate with sales, delivery, and finance to drive alignment and sign-off

Drive Commercial Value

• Balance solution quality with commercial viability and competitiveness
• Identify risks, gaps, and differentiators early in the sales process
• Ensure solutions are practical, deliverable, and aligned to standard offerings

Contribute to Team Growth

• Build working knowledge across Service Management, SIAM, OCM, T&T, and PMO
• Design solutions aligned to Service Management platforms, with focus on practice design rather than tooling configuration
• Contribute to reusable artefacts, templates, and standard approaches
• Support and mentor team members where needed

How You’ll Operate

• Own solution development end to end for assigned deals
• Engage early to shape demand, not just respond to it
• Operate across multiple deals with pace and focus
• Work within defined tools and processes (e.g. Salesforce, ServiceNow, costing tools)
• Maintain high standards of quality, clarity, and consistency

#LI-RB1

You will be successful in this role if you have:

What We're Looking For

Must-Haves

• Based in India with fluent English communication
• 6+ years’ experience in service management and presales
• Strong understanding of Service Management practices (process, governance, operating models) rather than tooling alone
• Strong commercial awareness and ability to build viable solutions
• Confident engaging senior stakeholders, including C-level
• Clear understanding of sales cycles and deal lifecycle
• Ability to explain complex concepts in simple business terms
• Self-driven with strong ownership and delivery focus

Nice-to-Haves

• ITIL 4 Foundation
• Experience with managed services or MSP models
• Exposure to SIAM, OCM, Transition, Transformation, or PMO
• Experience working with standardised or productised service offerings

Behavioural Expectations

• Takes ownership and drives work forward without waiting for direction
• Communicates clearly and proactively
• Challenges assumptions to improve outcomes
• Stays focused and delivers under pressure

What Success Looks Like

• Solutions delivered on time with clear scope, cost, and value
• Strong contribution to deal wins
• Minimal rework due to quality upfront solutioning
• GDS services consistently included and positioned in deals
• Positive feedback from sales, delivery, and clients

Growth Opportunity

• Opportunity to lead larger, more complex deals over time
• Exposure to global clients and senior stakeholders
• Development into lead solution architect roles within GDS Strategic Solutions

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.

If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com. US job seekers can find more information about Unisys’ EEO commitment here.