Contact Center Specialist
Confirmed live in the last 24 hours
Peak Credit Union
Compensation
$2/hr
Job Description
To maintain a strong connection with our members and local communities and better understand their unique needs, we are currently considering applications from candidates residing in Oregon and Washington for all open positions. We appreciate your understanding as we focus our hiring efforts in these specific regions. And, we encourage all qualified candidates from these states to apply, as we look forward to learning more about your unique skills and experience!
Applicants are encouraged to apply by April 21st, 2026 at 5:00 PM PST. Job postings are subject to close early or extend longer than the anticipated closing date. We recommend applying as soon as possible.
Where You Will Work: Remote role open to candidates residing in Washington (WA) or Oregon (OR). (Branches)
Pay Range: The target hourly pay range for this position is $18.70 - $21.25. The full hourly pay range is $17.00 - $25.50.
- We provide an additional $2.00 per hour bilingual differential for those employees who can support our members' financial needs effectively in a second language; subject to verification of strong grasp of financial terms utilizing language skillset.
- Compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer of employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role.
Job Overview:
This position establishes professional and quality-based member relationships focused on meeting the financial needs of each member. Promotes a service culture by actively recommending all credit union products and services while effectively meeting the member’s needs via member phone calls. Acts as a liaison for the member and the credit union, in conformance with established policies and procedures. Assists members regarding their financial matters while promoting the credit union’s philosophy and objectives.
What You’ll Do:
- Greets and welcomes members and potential members in a courteous, professional, and timely manner, providing exemplary service through the phone channel.
- Gathers, processes, and records a variety of member transactions, including but not limited to withdrawals, loan payments, wire transfers, and money transfers, while maintaining up-to date knowledge of credit union products and services.
- Answers member inquiries about statements, share withdrawals and loan payoffs.
- Provides technical support for online banking, including service setup, troubleshooting, and self-help guidance.
- Ensures member identification and security by following the Member Identification Program (MIP) and other established security procedures, including fraud detection and processing high-risk transactions.
- Identifies and promotes sales opportunities by understanding and addressing member needs, introducing loan programs, and offering applicable products and services.
- Works towards meeting production and referral goals, and participates in core Sales and Marketing initiatives by educating members on product features and benefits.
- All other duties as assigned.
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