Project Coordinator

About Incode

Incode is a Series B unicorn ($1.25 B valuation) rewriting how the world proves identity. Our AI-powered platform lets leading banks, fintechs, marketplaces, and governments deliver friction-free experiences while defeating fraud and safeguarding privacy. Customers such as Citi, AirBnB, Block, Chime, Sixt, and TikTok rely on Incode to power their identity verification and security. Recently named a leader in the Gartner® Magic Quadrant™ for Identity Verification, we’re scaling fast—and we need a product-marketing leader who can turn breakthrough technology into a category-defining narrative.

The Impact You’ll Make

We are looking for a Project Coordinator for Data Labeling Operations with a specialized focus on Colombia. This role will be responsible for coordinating and executing data labeling projects, with emphasis on Colombian identity documents and fraud detection use cases. The ideal candidate will serve as our local presence in Colombia, supporting both remote and on-site operations at our Bogotá office.

Primary responsibility for all labeling initiatives related to Colombian clients and Colombian identity documents (ID cards, driver's licenses, passports)

What You’ll Own & Drive

Project Coordination & Task Assignment

• Assign and coordinate data labeling tasks and projects across the labeling team
• Manage project timelines, priorities, and deliverables for Colombia-focused initiatives
• Coordinate BAU (Business as Usual) labeling operations, OCR labeling, and specialized fraud detection projects in general. (volume management)
• Lead complex labeling initiatives including Regular Fraud Labeling (RFL), antifraud analysis, and Fake ID detection for Colombian documents
• Serve as the primary point of contact for Colombia-specific labeling requests from clients
• Authority to design, implement, and improve labeling methodologies for Colombian use cases

Ontology Development & Process Improvement

• Create and maintain labeling ontologies and taxonomies, with particular expertise in Colombian identity documents (cédulas de ciudadanía versions 2000, 2020, foreign IDs, etc.)
• Design specialized labeling methodologies for Colombian fraud patterns and document security features
• Cross-functional Collaboration: Interface with Fraud, Analytics, ML, and Customer Success teams on Colombia-specific initiatives
• Develop and update labeling protocols for new document types, fraud vectors, and customer requirements
• Continuously improve existing labeling processes to increase efficiency and accuracy
• Document best practices and create training materials for Colombian document-specific labeling

Quality Assurance & Performance Management

• Conduct regular QA exercises to ensure labeling quality and consistency
• Monitor labeler performance metrics and provide feedback for improvement
• Validate labeling results, particularly for high-stakes fraud cases in Colombia
• Implement and track quality control measures specific to Colombian document labeling

Reporting & Documentation

• Maintain accurate records of labeling activities for reporting purposes
• Monthly confusion matrices, fraud reports, QA assessments,