Associate Manager, Integrations Strategy & Operations

About the Team

The Partner Integrations Strategy & Operations team builds and scales the systems, workflows, and partner experiences that power DoorDash’s integrated provider ecosystem. We work across Product, Support, Engineering, and Merchant S&O to improve operational performance, strengthen the Developer Platform, and deliver best-in-class experiences for providers across Marketplace, Drive, and New Verticals. Our mission is to reduce friction across the integration lifecycle, drive adoption of automation and AI, and ensure providers have the tools and support they need to operate effectively on DoorDash.

About the Role

As an Associate Manager on the Partner Integrations Strategy & Operations team, you will play a pivotal role in shaping the AI-driven future of our integrated experience. You’ll own key initiatives tied to team KRs, using strong analytical and AI fluency to transform provider signals into product, tooling, and workflow improvements that reduce support dependency and elevate the end-to-end integrations journey. You will drive adoption and performance of our AI systems, define and track impact metrics, and lead deep dives on pain points to identify opportunities for improvement. Working cross-functionally with Product, Support, Integrations, and Technical Account Managers, you will translate complex insights into actionable strategies, influence roadmap decisions, and strengthen our Developer Platform and Px support experiences. This is a highly strategic, data-driven role that requires strong judgment, problem-solving, and the ability to operate independently in a fast-moving environment.

You will report to the Manager of Partner Integrations in our Merchant Strategy & Operations organization. We expect this role to be hybrid with some time in-office.

You’re excited about this opportunity because you will…

• Drive AI strategy and adoption across the DoorDash ecosystem, ensuring providers increasingly rely on automated guidance rather than Support or TAMs.
• Define, track, and evolve AI quality metrics, including accuracy, actionability, drift, and deflection, and own the feedback loops that continuously improve our models.
• Conduct deep dives on partner pain signals to surface root causes and inform product and operational roadmaps.
• Partner with Product and Engineering to launch and refine actionability for top  issues and expand self-serve resolution pathways.
• Shape the Developer Portal support experience, collaborating with Design and Product to improve clarity, workflow UI, and overall provider support outcomes.
• Translate complex issues into clear data stories, hypotheses, and recommendations, driving alignment across Support, Integrations, and Product.
• Build dashboards, tracking mechanisms, and structured analyses that reveal insights and guide decision-making.

We’re excited about you because…

• You are AI-fluent  – You are comfortable evaluating model behavior, identifying drift, and shaping data inputs and enrichment strategies.
• You’re detail-oriented – You are process driven & highly organized, with a passion for capturing all details in a way that is understandable to both business and tech stakeholders.
• You are a strong critical thinker  – You can break down ambiguous problems and connect qualitative and quantitative signals.
• You’re a strong communicator – You can take on complex, technical projects and clearly communicate progress towards delivery, voicing challenges and a path to resolution along the way.
• You’re a self starter – You have a bias for action and