Principal Product Designer
Confirmed live in the last 24 hours
Zocdoc
Job Description
Our Mission
Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.
Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.
We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.
Your Impact on our Mission:
As a Principal Product Designer at Zocdoc, you will play a critical role in shaping the future of how patients discover care and how providers and practices deliver it, operating across product areas with a holistic, ecosystem-level perspective. You will define and drive design direction across large, complex, and highly ambiguous spaces, influencing not just solutions but product strategy and experience architecture. This role requires deep systems thinking across our multi-sided platform, ensuring that experiences are cohesive, scalable, and aligned across marketplace and provider surfaces.
As we evolve toward AI-native product development, you will help lead this transition by defining how design and engineering collaborate in an AI-driven environment and establishing new standards for how ideas move from concept to production using tools like Cursor, Claude Code, and other emerging technologies. Your work will have a direct and lasting impact on millions of patients and providers, shaping both the near-term product experience and the long-term trajectory of healthcare technology at Zocdoc.
You’ll enjoy this role if you are…
- Driven to solve high-impact, ambiguous problems that span multiple user groups and product areas
- Motivated by shaping not just products, but the systems, patterns, and strategies behind them
- Energized by operating at both strategic and execution levels, connecting vision to shipped outcomes
- Deeply curious about how AI is transforming product development and excited to help define what comes next
- Comfortable leading through influence, aligning teams, and driving clarity across complex, cross-functional environments
Your day to day is…
- Defining and leading design direction across complex, multi-team product areas, identifying high-leverage opportunities and guiding teams toward impactful solutions
- Partnering with product, engineering, data, and leadership to shape strategy, influence roadmaps, and drive alignment across ambiguous spaces
- Designing and overseeing cohesive, end-to-end experiences across systems, ensuring scalability and consistency across marketplace and provider and practice products
- Establishing and evolving design systems, frameworks, and patterns that enable high-quality, extensible solutions across teams
- Elevating the quality bar through hands-on work, critique, and mentorship while connecting execution to a broader product and experience vision
- Driving efficient delivery of high-impact work, guiding tradeoffs between speed, fidelity, and long-term scalability
- Leading the integration of AI-native workflows, using emerging tools to accelerate concept-to-production cycles and define new ways of working
You’ll be successful in
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