Lead Product Designer - AI Copilot

Job Description

Zendesk builds software crafted to improve the customer experience. We lead the industry with breathtakingly simple software, but we’re constantly innovating and can’t wait to outdo ourselves in the future! Design is an integral part of everyday life at Zendesk. We believe in a collaborative working style, working hand in hand with Product Managers, Engineers, Content Designers, and Researchers. We work with a bias towards rapid prototyping, experimentation, and an obsession with our customers and their needs.

As a Lead Product Designer for our AI team, you will take a systems-oriented approach to define the vision for creating a best-in-class Copilot experience. You will help rethink how Copilot experiences across all modalities reshape the work of customer support agents and Zendesk admins in an AI-first world. You will collaborate closely with other designers in the space to ensure an optimal and consistent end-to-end experience. Your role will be vital to creating a differentiated CX experience where AI-assisted workflows dramatically simplifies the role of agents and admins.

You will get to collaborate mostly with teams in Portugal, Germany, Denmark and Poland but also distributed teams in AMER and APAC.

What you get to do every single day:

• Design and build the future for Zendesk Copilot, where AI serves the needs of agents and admins.

• Partner with the product & engineering teams to research and develop new Copilot capabilities for our customers.

• Work across cross-functional teams, partnering with product managers, engineers, researchers and content strategists on developing designs from ideas to execution and ensuring a detailed approach to the design process.

• Design interaction models, flows, wireframes, and hi-fidelity mockups that promote ease of use and optimise how customers interact with our products while partnering with other designers on the larger product vision.

• Present design solutions to partners and senior executives, defend design decisions, and incorporate feedback into the design cycle.

What you bring to the role

• 7+ years of professional experience in designing consumer or business SaaS applications

• Experience prompting LLMs, working with generative AI, AI-powered productivity tools, or an intense desire to learn.

• Ability to operate in a technical environment and help visualize the impact of technical decisions on the global user experience.

• A solid design process and collaboration mindset, with expertise to rapidly communicate and prototype design concepts at various levels of fidelity, demonstrating a proactive approach in navigating ambiguity.

• Ability to own complex objectives in a fast-paced environment, manage multiple priorities, and adapt to ever-changing requirements and deadlines.
   

What’s in it for you?

• Ownership of the projects you work on and freedom to put your ideas on the table

• Being a part of defining new standards in an emerging space 

• Flexible working hours and the ability to work remotely

• Opportunity to learn and grow with a hardworking and passionate team
   

Think you’re up to the challenge? We’re inviting forward-thinking, ambitious & progressive people to join our growing team - we guarantee it will be one of your most enjoyable, memorable, rewarding, and important gigs of your career.
 

***** Please submit a link to your portfolio or work samples with your application

Zendesk is an Equal Opportunity Employer

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, and inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

Zendesk is committed to the full inclusion of all qualified individuals. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to peopleops@zendesk.com.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.