Customer Service Team Leader

Confirmed live in the last 24 hours

Capital on Tap

Cardiff

Hybrid

Posted April 15, 2026

Job Description

We’re Capital on Tap
Capital on Tap was founded with the mission to help small business owners and make their lives easier. Today, we provide an all-in-one business credit card & spend management platform that helps business owners save time and money. Capital on Tap proudly serves over 200,000 businesses across the world and our goal is to help 1 million small businesses by 2030.

Cardiff | 3 days per week in the office, 2 at home. You would be fully office based for the first 12 weeks, and following this you can move onto our hybrid working pattern.

Customer Service
We’re not just another contact centre — we’re the team small business owners rely on every day. You’ll have the space to solve problems creatively, make confident decisions, and see the real impact of your work.

As a Team Leader, your role is to drive performance, engagement, and development within your team while creating a supportive and accountable culture. Your success will be reflected in your team’s performance, satisfaction, and wellbeing.

What You’ll Be Doing ️

Lead a team of around 10 agents to deliver exceptional customer and business outcomes.
Develop team capability through 1:1s, coaching, huddles, and team meetings.
Support the Customer Service Manager in delivering positive departmental improvements.
Build strong relationships with internal stakeholders.
Act as an escalation point for team support, particularly during out-of-hours shifts.
Remove barriers preventing agents from delivering excellent service.

Our Values & Culture

Just Pilot: We never settle for “good enough”. We pilot new ideas fast, ask questions to figure it out, and scale quickly.
Why Not Today? Fast is as slow as we go - speed and simplicity gives us a competitive advantage.
Be a Buddy: We tap in from day one to help the team, we do the right thing even if it’s hard.
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