Conversational AI Engineering Lead Director

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

We are looking for an exceptionally skilled and driven Conversational AI Engineering Lead Director. The ideal candidate will have a robust background in constructing and guiding dynamic, talented engineering teams. This role involves coaching and mentoring team members to ensure the delivery of top-tier products and services, specifically within the realms of voice and chat bots. If you are passionate about conversational AI and have a proven track record of leading successful engineering teams in a fast-paced environment, we would love to hear from you.

Responsibilities include:

• 10+ years of experience with full stack development with languages such as Java, Python, React or Node.js.

• 10+ years of experience with open-source automation servers with either Jenkins or Octopus, or GitHub.

• 10+ years of experience with API integration tools such as Postman, Swagger or similar tools.

• 7+ years of experience in technology leadership roles.

• 7+ years of experience as a delivery lead for large-scale digital programs, working in a high-performance Agile environment.

• 5+ years of experience deploying applications integrated with cloud technologies.

• Strong understanding of conversational AI technologies (e.g., chatbots, voice assistants, LLMs, STT/TTS, NLU/NLP engines).

Preferred Qualifications

• Strong communication skills, capable of effectively articulating technical and strategic concepts to multiple stakeholders.

• Hands-on experience with Large Language Models (LLM) and their practical applications in conversational AI.

• Experience developing and supporting voice and text chatbots.

• Advanced degree (Master or PhD) in Computer Science, Engineering, AI, or a related field.

• Familiarity with SAFE agile methodologies.

Education

• Bachelor’s degree or equivalent experience (HS diploma + 4 years relevant QA experience)

Pay Range

The typical pay range for this role is:

$144,200.00 - $288,400.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.  This position also includes an award target in the company’s equity award program. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 04/23/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.