Technical Support Engineer

Do work that matters.  

At AlertMedia, everything we do supports our mission: To save lives and minimize loss by identifying active threats globally and facilitating timely communications when an emergency threatens personal safety and business continuity.    

Our core values drive us in our important mission of keeping people safe and informed:  

• We’re humans not robots 
• Customers always come first 
• We work better together 
• Simplicity is our strength 
• Our reputation is priceless 
• Hard work pays off 

As one of the fastest growing SaaS start-up companies in the nation, we’re focused on finding the best talent and building the best team to continue accelerating our rapid growth to keep up with our demand. 

Our Technical Support Engineer serves as a key technical resource to the Customer Support, Customer Success, and Implementation teams to ensure a seamless customer experience during onboarding and the entirety of the customer lifecycle. In addition, you will assist customers with any technical issues they encounter by troubleshooting and working with the Engineering team to remediate.   

Who you are: