Localisation Project Manager

Overview

Smartling is an AI-native translation platform that's redefining how the world's biggest brands go global — ranked #3 on Fast Company's Most Innovative Companies list. We're growing rapidly at scale and are backed by Battery Ventures, a global technology-focused investment firm. While most companies are still figuring out how to use AI, we've spent years building it into the core of our platform — and we're just getting started.

We're looking for a Localization Project Manager based in Ireland or the UK to join our Managed Services team. In this role, you'll own the end-to-end localization lifecycle for a portfolio of enterprise clients, serving as both their operational point of contact and a key contributor to how our team delivers value. This is a role for someone who brings real localization experience, thrives in a fast-paced, remote-first environment, and is energized by the challenge of balancing operational precision with strong client relationships.

 You Will

• Serve as the operational point of contact for assigned clients, building trusted relationships and managing expectations around timelines and scope - liaising with internal teams to address quality and other cross-functional needs
• Design and optimize localization workflows within Smartling's platform and client-preferred project management and content management tools, overseeing the end-to-end job lifecycle and tailoring configurations to each client's unique requirements
• Solve problems both independently and collaboratively, bringing a solutions-first mindset to client challenges and internal roadblocks
• Drive continuous process improvements - documenting best practices, identifying automation opportunities, and championing changes that increase efficiency across the team

You Have

• 2+ years of experience in localization or translation project management, ideally within a managed services or agency environment
• Solid understanding of localization file formats, content types, and CAT/TMS tooling
• Strong client management skills: comfortable leading calls, navigating difficult conversations, and representing the team externally
• Proficiency with project management and reporting tools (e.g., Jira, Asana, Google Sheets, Looker, or equivalent)
• Experience coordinating with cross-functional teams across engineering, QA, and vendor management
• Excellent organizational and time management skills, with sharp attention to detail and the ability to manage competing priorities across time zones
• Strong written and verbal communication skills
• A home office setup conducive for working remotely, and the ability to work effectively as a remote team member*

Preferred but not required

• Hands-on experience with Smartling or a comparable TMS platform
• Experience in a SaaS or platform-based localization environment
• Fluency or working proficiency in a second language
• Interest in language, technology, or global content strategy

You Are

• Adaptable. Quick to learn new tools and comfortable in a fast-paced, remote-first environment
• Problem Solver. Manages competing priorities and turns ambiguous client needs into clear, executable plans
• Detail-oriented. Keeps the behind-the-scenes work organized, accurate, and on track
• Customer Focus. Proactive with clients’ needs and communicates with clarity across teams and time zones
• Accountable. Delivers organized, accurate work consistently — from behind-the-scenes coordination to client-facing communication

You Will Enjoy

• Freedom - we are remote-first
• Growth - an opportunity to learn and advance your career
• Wealth - we offer a competitive salary & pension matching
• Wellness - company-sponsored Health plan &