Area Manager (L5), Customer Fulfillment

Operations is the beating heart of Amazon. This key part of our business makes sure we fulfil and dispatch orders efficiently so that our customers get their items on time. As an Area Manager, you’ll make sure your site is running as smoothly as it should so that we can meet customer demand. You will be leading a team that helps keep our operations safe, efficient, and of a high quality and taking on a number of projects across our network to drive productivity.

Key job responsibilities
Key job responsibilities

Create, oversee, and drive a culture of safety and wellbeing
Analyse and implement changes to keep quality and productivity at a consistently high level
Oversee projects to streamline processes, optimize productivity and increase quality of service for customers within your area of responsibility
Analyse shift performance against relevant business objectives, and put in place actions to improve our operational excellence
Work collaboratively with management-level colleagues to standardize shift practices

A day in the life
A day in the life
You’ll work on a shift pattern at one of our sites, making sure it is as productive as it can be. Your main focus will be to own and drive a culture of safety and uphold quality and shift performance standards. You’ll also oversee process improvements within your area and drive implementation. A typical day is varied, including everything from routine team management and daily operational responsibilities to process improvement and wide-scale operational contingency tasks. You’ll also be a role model and mentor to new managers.

Basic Qualifications

- Experience managing people and leading a team
- Experience using English communication skills, both written and verbal, to foster seamless interaction with stakeholders at all levels
- Experience in data analysis and problem solving
- Bachelor's degree or above

Preferred Qualifications

- - Experience communicating clearly and concisely with leadership, stakeholders, and cross-functional teams
- - Experience in warehouse operations and logistics or equivalent
- - Experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment

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