Senior Director, Commercial Operations- Quoting

Your Impact 

As Senior Director of Commercial Operations, Quoting, you will lead and optimize Axon’s domestic quoting function, owning the quote creation lifecycle. You’ll be a critical partner to Sales, Finance, Legal, and IT — delivering pricing accuracy, process rigor, and an exceptional customer experience at every stage.

Your team is organized to support Axon’s specific sales end markets, ensuring deep knowledge of the unique requirements each customer segment demands. You will lead policy development, process design, and change management as Axon modernizes its systems and technology across the commercial operations stack.

Reports to: Vice President, Commercial Operations
Direct Reports: 20

Location: Onsite 4 days a week (Tues-Fri) at an Axon Hub - Boston, San Francisco, Atlanta, Sterling, Denver, Seattle, New York City or Scottsdale

Strategic Objectives

• Elevate the Sales Experience: Simplify and streamline how Sales engages with quoting operations. Create clear ownership models, defined engagement channels, and consistent handoffs so cross-functional partners can participate in the deal cycle efficiently and effectively.
• Serve as Trusted Commercial Partner: Be one of the primary operational partners to Sales, delivering high-quality, customer-facing quotations that support timely deal execution. Coordinate with subject matter experts across functions to accelerate deal closure and improve customer outcomes.
• Drive Deal Accuracy and Velocity: Work closely with Pricing, IT, and go-to-market teams to ensure business objectives are executed with precision. By specializing teams around specific end-market requirements, increase both the accuracy and speed of quotes delivered.

What You’ll Do

Lead the Domestic Quoting Function

• • Oversee quoting operations, ensuring quotes are accurate, compliant with Axon’s pricing standards, and aligned with revenue recognition requirements.
  • Define and monitor quoting SLAs to drive turnaround times, deal velocity, and approval workflow efficiency.
  • Conduct regular quality reviews to sustain high standards of accuracy and customer experience.

Improve the Quote-to-Cash Lifecycle

• • Support customer data accuracy, process transparency, and operational efficiency throughout the commercial lifecycle.
  • Own core operational metrics including SLA adherence and approval cycle times, driving continuous improvement through data-backed insights.

Optimize Systems and Processes

• • Collaborate with Global Process and IT teams to deliver system enhancements that improve accuracy, scalability, and visibility across the quote-to-cash workflow.
  • Champion automation and AI-enabled standardization initiatives to reduce manual effort and increase throughput.

Build and Develop a High-Performing Team

• • Manage and mentor a team of approximately 20 quoting professionals aligned to Axon’s domestic sales end markets.
  • Foster a culture of accountability, collaboration, and continuous improvement that reflects Axon’s mission and values.

Deliver Reporting and Insigh