Customer Experience & Solutions Senior Analyst, Tax Engine

Amazon is seeking a highly motivated and detail-oriented experienced analyst to join the Tax Engine Operations team in Bratislava, as part of the Global Tax Engine team. This role supports the customer and seller experience across Amazon’s global marketplaces, with a specialized focus on indirect tax calculation.

The ideal candidate demonstrates strong analytical skills, sound business judgment, and a passion for solving complex problems. You will collaborate with global stakeholders across Tax, Product, Tech, Retail and Amazon Business teams by advocating on behalf of customers and sellers, resolving contacts related to tax calculation and strengthening Amazon’s customer-centric culture.

This challenging role is for the team, where we embrace ambiguity and conquer change. We are looking for a dynamic individual who can be a driving force in our ever-evolving environment.

A day in the life
A Day in the Life Your day will be a blend of creative problem-solving and strategic communication. You'll dive into tax calculation challenges, translate technical complexities into user-friendly content, and collaborate with cross-functional teams to streamline information delivery.

About the team
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Inclusive Team Culture
Here at Tax Engine, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empowers us to be proud of our differences. Ongoing events and learning experiences inspire us to never stop embracing our uniqueness.

Base pay for this position starts from EUR 3,167 gross per month. The salary depends on the skills and requirements. There may be additional pay components such as sign-on bonuses and the eligibility to participate in a restricted stock unit scheme operated independently by Amazon.com Inc. in USA. Company benefits apply subject to further terms, including annual membership in medical clinics, life insurance, retirement pensions, meal voucher card, and career development.

Key job responsibilities
Translate customer pain points into actionable requirements for technical teams.

Own end-to-end planning and execution of multiple complex content improvement projects simultaneously, delivering measurable impact on quality, accuracy, and efficiency metrics.

Define success metrics and track performance improvements across content quality, process efficiency, and strategic outcomes; establish baselines and demonstrate continuous improvement.

Navigate ambiguous problem spaces by translating vague requirements into clear execution plans, making data-driven decisions with incomplete information, and adapting strategies as circumstances evolve.

Proactively identify risks, dependencies, and opportunities across concurrent workstreams; anticipate downstream impacts and build contingency plans to mitigate potential blockers.

Challenge existing processes and drive strategic improvements that scale beyond immediate project scope, demonstrating thought leadership in content operations.

Communicate effectively across stakeholders at all levels, managing expectations and aligning multiple teams on priorities, timelines, and deliverables.

Exercise high autonomy in prioritization, decision-making, and problem-solving with minimal oversight while maintaining alignment with broader organizational goals.


A day in the life
A Day in the Life Your day will be a blend of creative problem-solving and strategic communication. You'll dive into tax calculation challenges, translate technical complexities into user-friendly content, and collaborate with cross-functional teams to streamline information delivery.

Basic Qualifications

- 3-5 years of experience in finance, tax operations, compliance, or related customer support roles.
- Proven ability to manage high-volume customer inquiries across multiple channels (email, ticketing systems, escalations).
- Strong problem-solving skills with ability to diagnose root causes and implement sustainable solutions.
- Experience working with AI tools.
- Basic understanding of indirect tax, especially VAT.
- Must have excellent written and verbal communication skills with experience in cross-team collaboration.
- Excellent attention to detail and ability to perform research.
- Ability to manage competing priorities in a fast-paced, ambiguous environment.

Preferred Qualifications

- Understanding of EU Tax legislation framework.
- Basic experience with Machine Learning and Machine Learning Libraries (MML), and/or gen AI concepts.
- Experience in clie