FinOps Analyst - Accounts Receivable

As an AR Collections Analyst, you will support Amazon’s strategic customers to identify and resolve billing issues, reconcile accounts and drive monthly collection targets. A successful individual will be self-motivated—someone who can recognize how processes can improve and effectively implement positive changes. The candidate must also be able to build strong cross-functional relationships and demonstrate exceptional organizational skills and attention to detail. You will earn trust with our customers to facilitate timely payment.

Amazon seeks a Collection's analyst with at least 2+ years F&A experience in a large customer-oriented corporate environment.

This role will require for the successful candidate to: - Manage a portfolio of customer receivables and work to maximize Amazon’s cash flow by solving customer payment issues.
- Full cycle of accounts receivable past due balances, including: research, analysis and account reconciliations.
- Calling customers and scheduling resolution sessions to understand the procure-to-pay cycles of our customers.
- Managing and resolving invoice discrepancies to ensure timely and accurate receivables.
- Managing internal and external Accounts Receivable inquiries.
- Maintain customer relationships by responding timely and accurately to both internal (company) and external (vendor directly) questions and requests for information.
- Understand the Amazon billing processes to provide guidance to customers, identify defects and drive resolution upstream of AR.
- Understand the pain points of customers and solve our customer’s problems.
- Providing prompt, efficient, detailed, customer-oriented service to customers.
- Escalating when appropriate to direct manager and/or senior leaders.
- Keeping detailed notes, task creation and reminders in our collections tools.
- Acting as the Voice of the Customer for our top tier customers and Sales Teams, reporting and acting on observed areas for improvement.
- Actively seeking solutions to customer and sales needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience.
- Analyze trends and suggest process improvements.
- Perform other projects and duties as required.

Working Conditions:
- Normal Office Environment.
- Report daily to the Pasay office.
- This role will primarily be reporting on a night shift and may also be requested to be on shifting schedule from time to time.
- Work during Holidays as may be required by the Company.
- May be asked to render overtime on critical and peak times as may be required by the Business.

Basic Qualifications

- Bachelor's degree in Accounting, Finance, Business Administration, or related field
- 2-4 years of experience in accounts receivable, collections, or credit management
- Experience working with distribution channels, resellers, or B2B customers preferred
- Proficiency in Oracle, SAP, or similar ERP systems
- Advanced Microsoft Excel skills (pivot tables, VLOOKUP, data analysis)
- Experience with accounts receivable aging reports and reconciliation
- Knowledge of billing systems and cash application processes
- Strong understanding of AR processes including invoicing, collections, and dispute resolution
- Ability to manage high-volume portfolios with multiple stakeholders
- Experience in credit analysis and risk assessment
- Knowledge of payment terms, credit policies, and collection strategies
- Excellent written and verbal communication skills for interacting with external partners
- Proven ability to build and maintain relationships with resellers and distributors
- Strong negotiation skills for payment arrangements and dispute resolution
- Ability to escalate issues appropriately and work cross-functionally
- Analytical & Problem-Solving
- Strong analytical skills to identify trends, risks, and opportunities in AR aging
- Ability to investigate and resolve billing discrepancies and payment issues
- Data-driven approach to prioritizing collection activities
- Process improvement mindset to enhance efficiency
- Familiarity with Amazon Leadership Principles, particularly Deliver Results and Earn Trust
- Ability to work in a fast-paced, metrics-driven environment
- Experience with automation tools and process optimization preferred
- Accounts Receivable experience

Preferred Qualifications

- MBA or Master's degree in Finance, Accounting, or related field
- 5+ years of progressive experience in accounts receivable management with demonstrated success in high-volume, complex distribution environments
- Proven track record of reducing DSO (Days Sales Outstanding) by 15%+ and improving collection rates in multi-million dollar portfolios
- Expert-level proficiency in Oracle Financials, SAP S