Senior Customer Success Architect

Confirmed live in the last 24 hours

Amplitude

Compensation

$151,000 - $252,000/year

Austin, TX; Dallas, TX; Denver, CO; Houston, TX; Indianapolis, Indiana; Kansas City, Missouri; Los Angeles, CA; Minneapolis, Minnesota; Phoenix, AZ; Portland, OR; Remote - West; San Diego, CA; San Francisco, CA; Seattle, WA

Remote

Posted March 19, 2026

Job Description

Amplitude is the leading AI analytics platform, helping over 4,700 customers—including Atlassian, Burger King, NBCUniversal, Square, and Under Armour—build better products and digital experiences. With powerful AI Agents embedded across our platform, teams can analyze, test, and optimize user experiences faster than ever. Ranked #1 across multiple categories in G2’s Winter 2026 Report, Amplitude is the best-in-class solution for product, data, and marketing teams. Learn more at amplitude.com.

As an organization, we deliver for our customers by living our values. We operate from a place of humility, take ownership of problems and successes, approach challenges with a growth mindset, and put our customers at the center of everything we do.

Amplitude’s Commitment to Diversity Equity & Inclusion (DEI): Amplitude believes that diversity enables the creation of better products, improves the ability to solve complex problems, and drives more powerful solutions. We strive to create an environment of inclusion—one focused on psychological safety, empathy, and human connection—that will allow employees of all backgrounds to thrive.

The candidate MUST be able to support west and central located customers. The ideal cities include, but not limited to, the following. The ideal cities include, but not limited to, the following:

San Francisco, CA

Seattle, WA

Los Angeles, CA

San Diego, CA

Portland, OR

Denver, CO

Phoenix, AZ

Remote - West

About The Role & Team

Join us as we deliver innovative and creative solutions to our customers. We're looking for a Senior Customer Success Architect that will be based in the west region with experience providing guidance on data management and consultative support on customer taxonomy and tech stack. Maintaining and establishing clean product analytics data is critical for our customers to be able to understand and drive their products forward. The ideal candidate is an enthusiastic professional who thrives in a fast-paced environment and possesses a strong curiosity for "how things work" and "how things should work". You are a solution- and execution-oriented individual with a dedication for getting things done.

As a Senior Customer Success Architect, you will:

Serve as a trusted technical advisor for our customers.
Possess a mastery of Amplitude products in order to provide strategic consultation in taxonomy design, instrumentation and data governance.
Be an expert in the Digital Optimization System in order to successfully guide our customers as they integrate Amplitude into additional data flows and business processes, thereby making Amplitude an integral business partner.
Gather, organize, and report trends and customer insights to optimize business processes, documentation and services.
Collaborate cross-functionally with teams like Amplitude's Product, Engineering, Platform Support and Customer Success Manager to streamline internal processes and improve data management experience for our customers.
Potential travel is once per quarter.

You'll be a great addition to the team if you have:

Execution and customer service oriented skills, able to effectively prioritize and complete customer deliverables on-time and drive outcomes.
Excellent verbal and written social, presentation, and interpersonal skills, with the ability to effectively explain complex technical concepts to stakeholders with an array of experience levels and technical competencies.
Problem-solving mentality and positive attitude towards the change that comes with working at a rapidly growing company.
Prior experience working with SaaS solutions in the following domains is preferred: product analytics, digital marketing, A/B testing, business intelligence, customer data platforms, data warehouses/pipe

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