Senior Product Manager

We are seeking a product leader to build out and deliver against a roadmap for Maintenance, Repair, and Overhaul (MRO) capabilities. This is an individual contributor role responsible for prioritizing, rationalizing, and integrating existing prototypes and new functionality into Ark. As the product owner, you are accountable for delivering valuable and differentiated solutions at scale, end-to-end, within our Ark platform.  

As the MRO PM you will be responsible for thinking broadly across the communities we serve and delivering solutions that provide value to a wide range of customers. You partner other PMs, Product Design, Engineering, Data Science, AI/ML, Marketing, Sales, and Implementation teams, to broadly scale “in-the-field” solutions and improve the configurability and adaptability of our platform. You should be highly motivated by the delivery of value to our end users and market adoption of the solutions you successfully launch. 

In order to do this job well, you must possess exceptional judgment when it comes to identifying opportunities to deliver customer value in a productized way, as well as in the relative prioritization of those opportunities. You must work effectively cross-functionally in often ambiguous circumstances, distilling market opportunities to a clear set of objectives and solutions, and articulating the value of those solutions both internally and externally. 

In a typical week, you could expect to:

• Spend several days on site with users, seeking to understand how users across a variety of accounts try to complete their day-to-day jobs, identify pain points,  and triangulate the commonalities to build new valuable workflows in the Ark.
• Draft clear and compelling articulation of customer problems, and what a good solution to those problems would look like in the Ark.
• Partner with the sales team to help assess opportunities and understand the degree to which customer requirements align with product capabilities and roadmap.
• Define how those solutions deliver value across a wide range of customer environments and determine what features are necessary to support broad adoption of the solution.
• Collaborate with engineering and design teams to deliver the most promising capabilities.

This is a full-time team member position, working in the office at our Arlington, VA location.

This role may require up to 50% travel.