Solution Engineer, Security Specialist - EMEA

About the Team

Technical Success partners with enterprises and developers to ensure safe, effective deployment of ChatGPT and the OpenAI API. We act as trusted advisors to help customers realize business value while meeting security, privacy, and compliance expectations.

About the Role

We are hiring a Solutions Engineer — Security Specialist to serve as the security and compliance pre-sales subject matter expert for customer engagements—especially in regulated industries. You will lead security deep dives, diligence workflows, and questionnaires, and help customers understand OpenAI’s security posture, controls, and architectural patterns. You will partner closely with Sales, Solutions Engineering, and our GRC and Security teams to unblock deals while keeping responses accurate, consistent, and scalable.

In this role, you will

• Lead customer security engagements end-to-end: discovery, security deep dives, live calls, follow-ups, and action tracking—especially for regulated customers.

• Own security questionnaires/RFIs for priority opportunities: coordinate inputs, ensure accuracy, drive turnaround time, and manage escalations.

• Translate security posture into customer-relevant narratives: data flows, tenant boundaries, identity and access controls, encryption, logging/monitoring, incident response, privacy controls, and risk mitigations.

• Guide customers to standardized resources (e.g., trust collateral) and clearly explain what is standard vs. what requires escalation or exceptions.

• Partner with GRC and Security teams to escalate non-standard requirements, clarify control intent, and ensure customer-facing responses remain aligned with approved posture.

• Create scalable enablement: playbooks, FAQs, response libraries, and training that reduce repeated work for Solutions Engineers and Sales.

• Represent the voice of regulated customers internally: identify themes and recurring blockers; propose improvements to packaging, documentation, and product readiness.

You’ll thrive in this role if you

• Have 5+ years (guideline) in a customer-facing security role such as security pre-sales / solutions engineering, security consulting, security architecture, or GRC-adjacent customer advisory in B2B SaaS or cloud environments.

• Can credibly engage and influence CISOs, security architects, privacy teams, and procurement/risk stakeholders in real-time discussions.

• Have working knowledge of common frameworks and requirements (e.g., SOC 2, ISO 27001, GDPR; bonus for regulated regimes like FedRAMP, HIPAA, PCI, DORA depending on territory/segment).

• Understand modern cloud/security fundamentals: IAM, network/security architecture, encryption/key management concepts, logging/monitoring, vulnerability management, incident response, and secure SDLC.

• Are strong in structured writing and can produce crisp, consistent answers under time pressure (questionnaires, RFIs, executive summaries).

• Can operate in ambiguity, own problems end-to-end, and create repeatable processes that scale beyond yourself.

• Have enough technical fluency to collaborate with engineering teams and explain concepts clearly; comfort with basic scripting (Python/JS) is a plus.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. 

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, nation