Customer Experience Analyst

Confirmed live in the last 24 hours

Harbinger Motors

Compensation

$70,000 - $90,000/year

Garden Grove, CA

Hybrid

Posted March 19, 2026

Job Description

About Harbinger

Harbinger is an American commercial electric vehicle (EV) company on a mission to transform an industry starving for innovation. Harbinger’s best-in-class team of EV, battery, and drivetrain experts have pooled their deep experience to bring a first-of-its-kind EV platform to support the growing demand for medium-duty EVs and Hybrids. Harbinger: Familiar Form, Revolutionary Foundation.

Job Overview

The CX Analyst supports the execution and measurement of Harbinger’s customer and dealer experience. This role focuses on running CX processes day-to-day, maintaining data and reporting, and ensuring visibility into customer feedback, delivery performance, and operational health.

This is a hands-on, execution-oriented role that partners closely with the CX Manager and cross-functional teams.

What You'll Do

CX Execution & Tracking

Support execution of CX processes across dealer onboarding, vehicle delivery, service readiness, and customer handoffs.
Maintain CX trackers, documentation, and workflows to ensure consistency and follow-through.
Coordinate with internal teams and dealers to collect required forms, data, and feedback.

Voice of the Customer (VOC) & Reporting

Administer VOC programs (e.g., surveys, feedback collection, dealer inputs).
Analyze customer feedback, service data, and delivery metrics to identify trends and issues.
Produce regular CX reports and dashboards for internal stakeholders.

Operational Support

Assist with cross-functional CX initiatives by preparing analysis, documentation, and status updates.
Identify gaps, inconsistencies, or emerging risks and escalate to the CX Manager.
Support continuous improvement efforts through data, insights, and execution support.

Documentation & Enablement

Maintain CX-related documentation, playbooks, and reference materials.
Support training and onboarding efforts by ensuring materials are current and accessible.

Who You Are

2–4+ years in Customer Experience, Operations, Analytics, or similar roles.
Strong analytical and organizational skills with attention to detail.
Comfortable working with data, trackers, and reporting tools.
Clear written and verbal communication skills.

Preferred Qualifications

Experience in automotive, logistics, fleet, hardware, or operationally complex environments.
Familiarity with CX tools, CRM systems, or survey platforms.
Experience supporting cross-functional operational initiatives.

Key Benefits & Perks: