Sr. Data Analyst, Medical Analytics (Remote)

 

COMPANY SUMMARY
Sorcero's medical AI platform transforms life sciences decision-making, accelerating patient access to life-saving treatments. By harnessing insights from global medical data, we empower industry leaders to deliver breakthrough therapies. Founded in 2018 by pioneers in AI, public health, and personalized content, Sorcero is a Certified B Corp headquartered in Washington, DC. Our innovation has been recognized by over a dozen awards, including Fast Company's Most Innovative companies of 2024, and six foundational medical AI patents. For more information, visit www.sorcero.com.

WHY JOIN SORCERO?
Sorcero transforms decision-making in life sciences by empowering stakeholders with insights to improve patient outcomes. By joining our team, you will play a critical role in our growth and success by collaborating with our network of passionate entrepreneurs to build a scalable, impactful organization. Sorcero provides a supportive community to bring out the best in each of us through flexible working arrangements and meaningful interactions with global teammates.

Our employees are driven by these common values:

• Pursuit of excellence and mastery of their craft
• Humility in defeat and in success
• Kindness and empathy towards others
• Desire to create large-scale, positive change

Our cutting-edge solutions empower the world's leading scientists, researchers, and subject matter experts to drive groundbreaking advancements. If you're passionate about innovation and eager to tackle complex challenges, we invite you to join our team. Together, we'll shape the future of life sciences.

 

THE SR. DATA ANALYST, MEDICAL ANALYTICS ROLE

We are looking for a Medical Analytics Sr. Data Analyst to play a crucial role in driving the successful adoption and ongoing satisfaction of AI solutions in life sciences companies. This dynamic position requires a blend of technical expertise including data analytics, strategic thinking, business acumen and superior customer relationship management skills. The successful candidate will lead medical analytics processes, standardization and scalability of data visualization within the medical suite, translating customer goals to product, while developing strategies for long-term customer satisfaction and retention. 

Responsibilities will range from managing complex technical challenges to identifying new growth opportunities, collaborating with the customer experience and product teams. This role under the Data Analytics team part of Technical Operations is instrumental in shaping a customer-centric  and product excellence approach, enabling Sorcero to keep pace with the rapid development of analytic expectations and driving the continuous improvement and expansion of the Sorcero AI platforms in the life sciences sector. The ideal candidate will be adept at balancing technical know-how with business acumen, effectively bridging the gap between customer needs and technological solutions.

RESPONSIBILITIES

Implementation and Customer Success

• Collaborate with the technical operations team and the sales team to support customer implementations.
• Translate customer analytics requirements into product implementation plans.
• Provide clear requirements to the product team based on customer needs.
• Ensure that all implementation milestones are met as agreed upon with the customer.
• Lead efforts to develop, communicate and manage customer goal specific analytics implementation project timelines, resource allocation, and deliverables for new and existing implementations
• Provide regular insights to senior management on Analytics trends, Customer feedback, and growth opportunities
• Contribute to develop and execute strategies for long-term Customer satisfaction and retention
• Develop and implement best practices for targeting customer analytic goals and measures of success
• Gather and act on Customer feedback to enhance analytic features including dashboards and reports

Medical Suite Analytics

• Scoping, prototyping of analytic elements within the Medical Suite with Product aligned to core use cases and customer need
• Standa