Your wellbeing matters. Join a company that cares.

GET TO KNOW US

Wellhub (formerly Gympass*) is a corporate wellness platform that connects employees to the best partners for fitness, mindfulness, therapy, nutrition, and sleep, all included in one subscription designed to cost less than each individual partner. Founded in 2012 and headquartered in NYC, we have a growing global team in 11 countries. At Wellhub, you have the opportunity to build a career in a high-growth tech company that places wellbeing at the foundation of its culture, and contribute to making every company a wellness company. 

*Big news: Gympass is now Wellhub! 
We are thrilled to announce our rebranding as Wellhub, marking a significant milestone in our journey. This transformation reflects our evolution from a “pass for gyms” to a comprehensive employee wellbeing solution. With our refreshed identity, we are poised to embark on an exciting new chapter of growth and expansion. We are elevating our offerings, including a completely new app experience and an expanded network of wellbeing partners. Learn more about it here. 

THE OPPORTUNITY

We are hiring a Mid-level Business Operations Analyst  to our Clients team in Brazil! 

 

The Clients (CIA) team is responsible for the products and services currently offered to Wellhub's corporate clients and for the Wellhub for Companies platform.

As a Business Operation Analyst you will be expected to support all CIA squads with CIA-related MAINs, making sure they are properly assessed, answered and assigned. On one side, you will work super close with Product Managers, Tech Leads and Product Designers to raise important product opportunities mapped during the assessments. On the other side, you will also influence Wellhub's relationship and support to clients, once your role directly impacts Wellhub's knowledge base and processes.

This position is crucial for CIA, once it directly affects the efficiency of the team as well as brings visibility of product opportunities that may not have been mapped before.

YOUR IMPACT

 

• Incident Analysis: Conduct in-depth analysis over the MAINS addressed to all CIA squads, identifying anomalies, providing clarifications and issues root-causes
• Follow-up and address potential changes to the root cause of identified issues. Track the implementation and recommendations to ensure the correctness of the feature
• Cross-Functional Collaboration:
  • Collaboration between the CX, Service Desk and Operations to address potential feature issues
  • Collaboration with Product Manages, Tech Leads and Product designers to raise and discuss product opportunities
• Documentation: Ensure that the services and processes are comprehensively documented. Ensure that the processes, findings, analysis, and resolutions are also documented for later tracking and potential patterns of analysis
• Propositive mood: Propose process changes when such opportunities and identified
• Live the mission: inspire and empower others by genuinely caring for your well-being and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life balance.

WHO YOU ARE

 

• You know Internal business workflow;
• Experience with SQL technology such as PostgreSQL or MySQL.
• Excel (core functions such as Pivot tables, VLOOKUP, SUMIF, etc.).
• Intermediate English proficiency, comfortable communicating and writing in a professional setting.