Client Services Manager, Home Care

 

Client Services Manager
BAYADA Home Health Care | Greenville, NC

Are you a growth-driven professional who thrives in a fast-paced, people-first environment? Are you looking for more than just a job—an opportunity to lead, build, and make a meaningful impact in your community?

BAYADA Home Health Care is seeking a Client Services Manager to join our Assistive Care State Programs office in Greenville, NC. This role is ideal for someone with an entrepreneurial mindset who is excited to help grow an office, expand services, and positively impact clients and families across Eastern North Carolina.

At BAYADA, we’re committed to delivering home care with compassion, excellence, and reliability—and we’re looking for leaders who share those values and want to grow with us.

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As a Client Services Manager, you’ll play a critical role in both client satisfaction and business growth. You’ll be empowered to take initiative, build relationships, and collaborate with leadership to scale operations and improve outcomes.

You will:

• Own and grow your client caseload

• Help expand services and community partnerships

• Collaborate with leadership to improve operational performance

• Take initiative, innovate, and advance your career

If you’re motivated by growth and leadership, this role was built for you.

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What You’ll Do

• Deliver exceptional customer service and high-quality home care experiences

• Coordinate client services and manage urgent scheduling needs

• Proactively grow and manage your caseload

• Build strong relationships with clients, families, referral sources, payors, and community partners

• Partner with Clinical Managers to support and supervise field employees

• Track key metrics and support effective fiscal management

• Foster collaboration and clear communication across the team

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What We’re Looking For

• Bachelor’s degree preferred

• Medical office or home care experience preferred

• Supervisory or leadership experience a plus

• Proven ability to take on responsibility and achieve results

• Growth mindset with ambition to develop and advance

• Strong computer skills (EMR experience preferred)

• Excellent communication and relationship-building skills

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Why You’ll Love BAYADA

• Weekly pay with weekly bonus opportunities

• Monday–Friday schedule (8:30 AM–5:00 PM) — no weekends

• Award-winning workplace recognized by Newsweek, Forbes, and Glassdoor

• Mission-driven, nonprofit organization rooted in compassion and excellence

• Supportive, celebratory culture with daily recognition and team events

• Strong commitment to Diversity, Equity, Inclusion & Belonging

• Clear career growth and advancement pathways

• Ongoing professional development through Udemy, webinars, and training

Comprehensive benefits include:

• Paid holidays, vacation, and sick time

• Medical, dental, and vision insurance

• 401(k) with company match

• Employer-paid life insurance

• Employee Assistance Program