Business Analyst Consultant - Target Operating Model (TOM)

Senior Business Analyst – Target Operating Model (TOM)

Location: London (Hybrid) | Practice Area: Business Consulting | Type: Permanent

Design future-ready operating models that enable sustainable change across financial services

The Role
Capco is looking for a Senior Business Analyst with a strong focus on Target Operating Model (TOM) design and delivery to join our Business Consulting practice. This role spans multiple financial services domains, including Capital Markets, Wealth & Asset Management, Banking & Payments, and Insurance.

You will work with clients to assess current-state operating models, define future-state designs, and support the transition required to realise meaningful, long-term change. Operating in a consulting environment, you’ll collaborate with business, technology, and data stakeholders to deliver pragmatic, outcome-focused transformation.

What You’ll Do

• Lead Target Operating Model initiatives, covering current-state assessment, future-state design, and transition planning

• Analyse and design operating model components including processes, governance, data, technology, roles, and controls

• Work across multiple financial services domains to identify common challenges, dependencies, and improvement opportunities

• Facilitate workshops to align stakeholders on vision, design principles, and delivery priorities

• Support delivery teams to translate TOM designs into actionable roadmaps and change initiatives

What We’re Looking For

• Strong business analysis experience with demonstrable Target Operating Model delivery

• Cross-domain exposure across Capital Markets, Wealth & Asset Management, Banking & Payments, and/or Insurance

• Experience designing or supporting changes to processes, operating structures, and ways of working

• Ability to work with business, technology, and data teams to align operating models with delivery realities

• Consulting skills including stakeholder engagement, structured problem-solving, and clear communication