Senior Data Analyst - Workforce Management

Omada Health is on a mission to inspire and engage people in lifelong health, one step at a time.  

Job overview

Care Delivery’s Capacity & Analytics team is responsible for care team capacity modeling, care team scheduling, data analysis & reporting, and workforce optimization in service of efficient, effective, and exceptional delivery of safe care to Omada’s members. 

Using data from enrollment forecasts, workforce management systems, member and care team engagement, clinical outcomes and financial indicators, the team’s focus is to provide data-driven insights and recommendations to inform precise decision making within Care Delivery and in collaboration with cross-functional partners.

Omada is hiring a Senior Data Analyst to join Care Delivery’s Capacity & Analytics team. The key job responsibilities include, but are not limited to: 

• Build and continually improve a new capacity model that evaluates state by state by state clinical licensure, supply, demand, and various workforce management and performance metrics
• Own analysis in support of care delivery initiatives that drive further precision in our operations or care team capacity planning
• Define metrics and KPIs to measure the effectiveness and efficiency of care delivery initiatives and capacity planning efforts
• Design and maintain visually compelling and intuitive Tableau (or other BI tool) dashboards
• Define operational processes and support system enhancements that drive care team capacity & analytics reporting at scale
• Work closely with various care delivery & clinical stakeholders to enhance data visibility and understanding
• Collaborate across multiple teams including care delivery, clinical, analytics, data science, sales operations, and strategic finance

This position reports to Omada’s Director, Capacity & Analytics, and is remote.

About you

The ideal candidate should have the following Qualifications, Experience, and Education:

• Bachelor’s degree in engineering, computer science, technology or similar or equivalent blend of work and certification experience required.
• 7+ years of analytics experience
• Advanced level SQL skills
• Expert level excel modeling & data manipulation skills
• Development experience with Tableau (or similar data visualization tool)
• Strong organizational skills and attention to detail
• Reliable self-starter capable of working with a high degree of autonomy
• Passion for capacity planning, modeling, and workforce management continuous improvement

      Bonus points for: 

• Prior experiencing working in a clinical, operations, supply & demand planning, or healthcare business or data analyst role
• Prior experience with Workday Adaptive Planning software, or similar 
• Prior experience working with teams who provide care for Type 2 Diabetes, Hypertension, Behavioral Health, or Physical Therapy patients
• Prior experience in workforce planning with state by state licensure requirements, or similar
• Python/R experience

Your impact:

• Support care delivery by leveraging advanced data analytics, directly impacting the quality and efficiency of care provided to Omada’s members 
• Enhance decision-making processes by providing actionable insights from complex data sets, leading to optimized operations
• Contribute to the evolution of Omada’s care delivery optimization through meticulous data analysis and operational insights supporting our mission 

You will love this job if you:

• You are an analytical problem solver - innately curious about people and processes, have sound business judgment, and can synthesize and present analysis in a clear and compelling manner 
• You work well with diverse teams and love to bring your analytical lens to solve tough cross-functional operational problems 
• You enjoy working on a variety of challenges, including: digging into data, hands on analysis, d