Commercial Accounts Manager - ADESA

 

About Us
ADESA, a Carvana owned company, currently operating over 50 locations throughout the US. Our Auto Auctions, some up to 200 acres, provide a wide array of vehicle services including repair & reconditioning, auction remarketing, and many of our sites serve as market hub distribution centers. Our inventory comprises hundreds of thousands of vehicles across North America from retail to commercial, OEM & more.
We work in a service industry and embrace a “we” versus “I” culture – help others, and they will help you. Our industry is fun, fast-paced, and competitive – and filled with the best people who are passionate about what they do.
We’re excited about the future! As an industry leader, ADESA is poised for a multi-year expansion including huge investments in facilities, massive sales growth, and an ever-increasing inventory of vehicles! We are looking for great people who want to take this journey with us! Get a sneak peek into life at ADESA!

Role and Team

• This position reports to the Assistant General Manager and leads the customer service experience for designated commercial accounts at the auction.  You will develop a high-performing team that will exceed expectations. You will maintain a strong understanding of operational and administrative processes for commercial accounts.

Responsibilities

• Lead the commercial account team to ensure maximum production and profitability of our commercial business
• Act as the liaison between the auction and commercial account representatives for vehicle preparation accuracy
• Support operational and administrative processes to move cars through the auction process with a strong understanding of processes, collaboration across the organization and communication internally
• Influence and lead others as a people, customer and business manager
• Engage with customers and employees in a transparent, reliable, and positive manner
• Demonstrate knowledge of products and services and maximize our technology
• Know, practice, and ensure that company policies, procedures, and applicable state and federal laws are always followed 
• Recruiting, retaining and developing talent
• Develop customer service strategy
• Collaborate with stakeholders to optimize processes
• Monitor commercial accounts and work with other teams to ensure compliance with sale plan layouts, corporate requirements and other directives.  Advise and assist with corrective procedures, if needed
• Ensure the use of marketing tools on selected customer accounts as instructed
• Participate on sale day; represent vehicles for absentee seller customers and authorize transactions across the block per customer’s instructions

Skills and Attributes

• Strong verbal and written communication skills
• Leads through encouragement and coaching, navigates conflict through positive conflict resolution
• Sales and customer focused, with an organized and systematic approach to the work
• Demonstrated ability to follow-through both with  internal partners and external customers
• Forward-thinking
• Detail oriented and consistent in the execution of job duties 
• Excel in a fast-pace, high-pressure environment where speed and quality are paramount
• Self-motivated in order to drive the best customer experience possible
• Ability to demonstrate professional behavior always

Qualifications

• Bachelor's degree preferred
• High school diploma or equivalent required
• Minimum 1 year of leadership/supervisory experience
• Excellent verbal and written communication skills
• Proven ability to multitask while maintaining attention to detail
• Confid