Associate Sales Support Rep

Career Area:

Sales

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Role Definition
Performs administrative and in-house support tasks for a sales team, helping to build relationships and improve customer/dealer experience.

Responsibilities
. Responding to customer inquiries and providing customer service regarding products and services, addressing issues related to customer orders.
. Performing general administrative duties, including maintaining files, schedules and appointments, for the sales teams. Maintaining database and updating records of contacts, accounts and orders as required.
. Monitor, prioritize and track status of orders to provide updates to customers.

Skill Descriptors
Customer Focus: Knowledge of the values and practices that align customer/dealer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Level Working Knowledge:
. Communicates the importance of customer/dealer needs/expectations and commits to resolving them.
. Researches and verifies customer/dealer needs and expectations.
. Solicits customer/dealer satisfaction feedback and acts on improvement opportunities.
. Helps link organizational objectives to customer/dealer needs and expectations.
. Meets regularly with customer/dealers to understand their wants, needs and expectations.

Ability to Build Industry Knowledge : Industry knowledge is not mandatory at the time of hiring for this role.
What is most important is a strong willingness to learn and develop the necessary understanding over time.
The following areas are expected to be learned progressively after joining:

・Basic familiarity with key industry products and services
・Awareness of relevant regulations for the assigned industry segment
・Understanding of how the role contributes to the industry and organizational objectives
・Proactive engagement with industry information, publications, or professional communities
・Gaining practical understanding of the assigned industry segment through day‑to‑day work

Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
Level Working Knowledge:
. Identifies, obtains, and organizes relevant data and ideas.
. Participates in documenting data, ideas, players, stakeholders, and processes.
. Recognizes, clarifies, and prioritizes concerns.
. Assists in assessing risks, benefits and consideration of alternatives.

Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Level Working Knowledge:
. Delivers helpful feedback that focuses on behaviors without offending the recipient.
. Listens to feedback without defensiveness and uses it for own communication effectiveness.
. Makes oral presentations and writes reports needed for own work.
. Avoids technical jargon when inappropriate.
. Looks for and considers non-verbal cues from individuals and groups.

Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
Level Basic Understanding:
. Provides examples of the characteristics of effective business relationships.
. Identifies key business relationships in own organization.
. Describes the nature of a productive business relationship.
. Explains the benefits of building business partnerships.

Knowledge of Product Line: Knowledge of methodologies, tools and techniques for specific products; ability to develop product line processes and strategies.
Level Working Knowledge:
. Participates in sales training and utilizes support tools and literature.
. Summarizes key features and benefits of a specific product line.
. Implements product extensions and linkages with other products and services.
. Assesses features, facilities, pricing alternatives and distribution options.
. Researches and documents types of support covered and not covered by a specific service agreement.

This position requires working onsite five days a week.

 

Visa Sponsorship is not available for this position.

Posting Dates:

April 1, 2026 - April 15, 2026

Caterpillar is an Equal Opportunity Employer.  Qualified applicants of any age are encouraged to apply

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