DCEO Engineer, Data Center Engineering Operations

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

AWS Infrastructure Services (AIS) is currently seeking for an Engineering Operations Technician to serve as a technical resource to support Amazon within our mission critical Data Center. The position will help ensure overall availability and reliability in all electrical and mechanical infrastructure within the data center environment in a specific location. This equipment supports mission-critical servers and must maintain better than 99.999% uptime. The role has requirements as being self-managed person who takes the initiative and provides effective solution for complex technical problems. The successful candidates will be expected to have direct and immediate impact on improving the resiliency, efficiency and capacities of our facilities to help offer Amazon’ customers better value with maintaining, operating and troubleshooting, Data Center Operation’s Mission Critical Facilities, which includes stand-by diesel generators and related fuel systems, as well as three phase electrical systems such as: switch gear, UPSs, PDUs, wet cell batteries and associated systems, CRAC, centrifugal chillers, cooling towers/water chemical system, air handlers and associated systems, pumps, & motors.

The successful candidate show be able to demonstrate the following competencies / behaviors:
An ability to solve problems through root-cause elimination, stepping back to understand the broader context.
Ensure all safety procedures are adhered to while performing work.
An aptitude for trouble-shooting and problem-solving complex issue
An ability to follow procedures system documentation and track issues through appropriate entries into a Trouble Ticket system.
Demonstrate good judgment and instincts in decision making.
Prioritize appropriately in a complex, fast-paced environment.
Willingness to take ownership for technical issues.
Utilize EPMS and BMS to manage building workflows.
The successful candidate will be accountable for:

· Setting and maintaining the highest standards for safety and actively promoting a world-class safety culture in all aspects of operational procedure
· Driving continuous improvement efforts on infrastructure through standardization of procedures and policies, while delivering performance against agreed metrics
· Enabling the operations organization to delivering 100% up-time on all customer supporting infrastructure
· Collaborating effectively with internal & external stakeholders to deliver operational excellence for all AWS customers
· Responsible for ensuring that the preventive maintenance of site-critical facility infrastructure is planned and executed to the highest standards, in accordance to AWS procedures
· In charge of facility monitoring & supervision (via BMS, PMS, Walkthrough...etc.)
· Participation in the successful delivery of build-out and retrofit of Data Center infrastructure
· Ensuring organizational capability to react & respond appropriately to any potential customer-impacting event on any component of electrical or mechanical infrastructure.
· Reviewing incident reports, documenting periodic trend summaries, and providing updates and recommended actions to management
· Draft, update & maintain method statements, standard operating procedures, emergency response procedures, preventive maintenance programs, and all technical documentation pertaining to DCEO.

Key job responsibilities
· Operate and maintain all mechanical, electrical and HVAC equipment within the Data Center/Facility.
· Supervise contractors who perform servicing or preventive maintenance
· Develop work plan for emergency repair of critical assets.
· Operates under minimal supervision.
· Work on-call and a rotating schedule as needed
· Perform basic support concepts such as ticketing systems, root cause analysis, and task prioritization
· Perform shift duty as required
· Fully comply with all phys