Operations Associate

Overview

We’re looking for a highly organized and detail-oriented Operations Associate to join our Operations team. You’ll play an important role in supporting the day-to-day execution of our B2C business — helping ensure orders are processed accurately and delivered on time.

This role is ideal for someone looking to build and deepen foundational operations experience in a fast-growing e-commerce environment. You’ll gain exposure across order management, third-party marketplaces, fulfillment workflows, inventory processes, and post-purchase operations — developing the habits and judgment that drive operational excellence at scale.

What You’ll Do

• Monitor daily order flow across third-party sales channels and fulfillment partners
• Update and reconcile order data in our ERP system, identifying and correcting discrepancies
• Investigate shipment delays, backorders, and address validation issues — escalating when appropriate
• Support weekly 3PL calls by tracking order accuracy and follow-up items
• Partner with Customer Experience to help resolve post-purchase issues
• Track recurring order or return themes and share observations with your manager
• Assist in maintaining accurate inventory reporting and documentation
• Support process documentation and operational improvement efforts

We’re Looking For Someone Who

• Is eager to learn and open to feedback
• Takes pride in accuracy and follows through consistently
• Pays close attention to detail and notices discrepancies
• Is comfortable asking questions and seeking support when needed
• Approaches problems with curiosity and persistence
• Communicates clearly and collaborates well across teams
• Manages recurring deadlines with strong organization

Preferred Experience

• 1+ year of experience in operations, supply chain, retail, or e-commerce
• Experience working in an ERP system
• Intermediate Excel skills (formulas, pivots, data cleanup)
• Exposure to WMS or OMS systems is a plus

What Success Looks Like

In your first 3–6 months, you will:

• Learn our ERP, OMS, and fulfillment processes end-to-end
• Execute recurring workflows independently and accurately
• Demonstrate strong organization and follow-through
• Flag issues proactively and seek guidance appropriately
• Build trust with your manager and cross-functional partners

Over time, success in this role looks like: