Command Center Operations & Governance Specialist

What You’ll Do:

The Global Command Center is the heartbeat of CoreWeave's infrastructure, a high-intensity, 24/7 team responsible for the uptime and operational excellence of the world's largest GPU clusters. As we scale, we need leaders who can build the operational backbone that keeps our people, processes, and partners aligned.

About the role:

As the Command Center Operations & Governance Specialist, you are a key architect of how we continue to evolve and strengthen our operations. You will own and evolve the processes, frameworks, and standards that define how our Command Center operates at scale, encompassing schedule structure and escalation matrices, as well as change management and continuous improvement. This is not a technical tooling role; it’s about reinforcing the operational discipline that sustains and scales our world-class command center in an ever-changing technological landscape.

• Strengthen, maintain, and govern all SOPs, MOPs, and EOPs across the Command Center, ensuring they are accurate, accessible, and consistently followed.
• Enhance and own the escalation framework, defining clear paths for incident triage, cross-functional coordination, and leadership notification.
• Lead change management governance, ensuring all maintenance activities and infrastructure changes follow safe, structured processes.
• Develop and manage shift structure, handover protocols, and staffing frameworks to ensure 24/7 operational continuity.
• Own the incident management lifecycle, from response coordination to post-incident reviews, RCA facilitation, and corrective action tracking.
• Define and track operational KPIs (MTTD, MTTR, uptime, escalation accuracy) and deliver regular performance reporting to leadership.
• Build and oversee onboarding and ongoing training programs for Command Center Technicians, ensuring consistent capability across the team.
• Partner with engineering, facilities, and site operations teams to align processes and drive cross-functional accountability.
• Lead vendor governance, ensuring third-party partners meet response SLAs and adhere to CoreWeave's operational standards.

Who You Are:  

• 5+ years of experience in data center operations, operations management, or mission-critical infrastructure in a 24/7 environment.
• Proven track record of building and scaling operational frameworks, SOPs, escalation matrices, and change management in a high-growth environment.
• Strong project and program management skills with the ability to drive cross-functional alignment.
• Excellent written and verbal communication; able to translate complex operational requirements into clear, usable documentation.
• Experience facilitating root cause analysis and driving corrective action to closure.
• Comfortable working with operational metrics and reporting; able to build dashboards or work with data teams to do so.

Preferred:

• Lean, Six Sigma, or other process improvement certification.
• Experience in hyperscale, cloud, or AI infrastructure environments.
• Background in training program development or operational enablement.
• Familiarity with ITSM or ticketing platforms (Jira, ServiceNow) for workflow an