Senior Manager, Incidents and Complaints

Confirmed live in the last 24 hours

Mable

Sydney

On-site

Posted April 17, 2026

Job Description

HomeMade, Mable, Leap in! and Mable Direct are entities under the Attain Healthtech Group of companies. While our companies are diverse, three similarities bind us:

1. We exist to create lasting, positive change across the entire care and support sector - impacting more lives, elevating standards and shaping the future of care

2. We believe in technology as an enabler

3. We’re driven by helping customers attain better outcomes

This position is part of the HomeMade team.

About HomeMade

HomeMade is an approved aged care provider dedicated to improving its customers' lives by empowering older people to self-manage their service providers with the assistance of our clinical and customer support teams.

Our transformative technology platform helps thousands of people retain choice and control by allowing them to create unique support plans that meet their specific needs and optimise their funds.

By working at HomeMade, you can play a crucial role in helping older people maintain their independence and live fulfilling lives in their own homes. You’ll be joining a team that is passionate and dedicated to making a meaningful difference in the lives of others.

To find out more, visit https://homemadesupport.com.au/

About the role

An exciting opportunity exists to join our team as a Senior Manager - I&C, helping older people to live the life they want. Reporting directly to the Head of Quality and Safeguarding, you will be working closely with all areas of the business to manage Incidents & Complaints requirements and leading a team, to deliver a high-quality service experience as our customers go through all stages of the HomeMade journey.

This position requires a strategic thinker with a passion for driving quality and delivering exceptional support to our team and customers.

goai

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