General Manager, Fulfillment Operations

Who We Are

Babylist is the leading registry, e-commerce, and content platform for growing families. More than 9 million people shop with Babylist every year, making it the go-to destination for seamless purchasing, trusted guidance, and expert product recommendations for new parents and the people who love them. What began as a universal registry has grown into a full ecosystem for new parents, including the Babylist Shop, Babylist Health, and a flagship showroom in Los Angeles. Hundreds of brands in baby and beyond partner with Babylist to engage meaningfully with families during one of life’s most important transitions. With over $1 billion in annual GMV, and more than $500 million in 2024 revenue, Babylist is reshaping the $320 billion baby product industry. We’re helping parents feel confident, connected, and cared for at every step. As we build the generational brand in baby, our mission remains simple: to connect growing families with everything they need to thrive.To learn more, visit www.babylist.com.

Our Ways of Working

Babylist is remote-first with team members across the U.S. and Canada who move fast, think smart, and use AI as part of how they work every day — not as an experiment, as an expectation. We come together twice a year to build the relationships behind the work, and we hire people who are genuinely excited about what's possible and prove it through how they show up.

Our Fulfillment Center team works on-site in Commercial Point, OH to bring the Babylist experience to life — and they're just as central to our mission as anyone working remotely. Different in how we work. Unified in why we do it.

What the Role Is

Babylist is seeking a single-site General Manager, Fulfillment Operations role owning a 750,000+ square foot fulfillment center processing thousands of direct-to-consumer orders daily. You are the most senior operator responsible for the building’s performance — safety, cost, service, quality, and people — while partnering closely with the Director of Operations.This is a high-accountability role with real ownership, in a site that is actively becoming the model for how Babylist scales fulfillment.

Your days are hands-on and highly visible. You’ll lead three Operations Managers and a 300+ person, multi-shift workforce, moving constantly between the floor and leadership conversations. You’ll set direction, make real-time decisions on labor and throughput, and own the full financial picture — headcount, overtime, and total labor spend. You’ll work closely with your Director as a thought partner, but you are the one driving execution inside the building. 

This is not a steady-state operation. The building is growing quickly (30%+ annually), systems are still maturing, and expectations need to be reset. You’ll need to create structure where it doesn’t exist, raise the bar on accountability, and lead your team through meaningful change — including new systems and automation. If you’ve already moved beyond this scope into regional or multi-site leadership, or prefer to lead from a distance, this will be a tough fit. This role is for someone who is still motivated by owning a single site and building it the right way, day in and day out.

Who You Are

• Currently a General Manager or single-site leader with 2–3 years in-seat at this level, actively leading a fulfillment or warehouse operation and motivated to deepen your impact in this scope
• 7–10+ years in fulfillment, logistics, or warehouse operations, including full P&L ownership (headcount, overtime, and total labor spend)
• Experience leading multi-shift operations with 200–300+ associates, including direct management of manager-level leaders (e.g., Operations Managers)
• Track record operating in high-growth environments (20–30%+ YoY volume growth) where processes and systems were still evolving
• Floor-present leadership style — you are in the building consistently, spending meaningful time on the floor engaging with associates and managers
• Strong partnership instincts — able to work closely with a Director of Operations as a thought partner while owning day-to-day execution independently
• Clear and effective communicator across levels