Incident Management Manager (PPEU)

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

This job identifies issues and recommends best practices for legal entities, leads projects for business improvements, analyzes business trends, collaborates with stakeholders for compliance, and oversees maintenance of corporate records.

Job Description:

Essential Responsibilities:

• Identify issues and recommend best practices for the administration of legal entities and subsidiaries.
• Lead functional projects and programs that contribute to business or process improvements.
• Analyze business trends to inform decision-making and enhance operational effectiveness.
• Collaborate with internal stakeholders to ensure compliance with legal and regulatory requirements.
• Oversee the maintenance of accurate corporate records and documentation.

Minimum Qualifications:

• 5+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

What you need to know about the role

You will coordinate incident management oversight across PayPal Europe, ensuring fast, effective responses that protect our customers and business. This role sits at the heart of operational resilience, combining stakeholder leadership, regulatory expertise, and regulatory coordination and governance.

Meet our team

You’ll join the Operational Resilience team at PayPal Europe, a group focused on keeping our platform secure, reliable, and compliant across a complex regulatory landscape. We work closely with teams across Risk, Compliance, IT, and InfoSec to ensure PayPal can respond quickly and effectively to any incident.

In this role, you’ll collaborate with global and regional partners, helping to drive a proactive incident management culture and ensuring seamless coordination during critical events. Your work will directly impact our ability to deliver safe, uninterrupted services to millions of customers across Europe.

Your way to impact

You will play a key role in strengthening PayPal’s operational resilience by ensuring effective oversight and coordination during incidents across our European operations. Your ability to coordinate stakeholders, navigate complex regulatory requirements, and drive continuous improvement will help minimize disruption and enhance customer trust.

You’ll also contribute to evolving our incident management framework, ensuring we stay ahead of regulatory expectations and industry best practices.

Your day to day

In your day-to-day role, you will:

• Coordinate PPEU's first-line engagement during incidents, ensuring timely classification, regulatory assessment, and stakeholder reporting.
• Liaise with cross-functional teams (Risk, Compliance, IT, InfoSec) to ensure PPEU is effectively engaged and informed during major incidents.
• Develop and enhance incident management frameworks, playbooks, and response processes
• Analyze incident trends and root causes to implement improvements and preventative measures
• Support regulatory reporting and ensure alignment with EU requirements (including DORA)
• Facilitate incident simulations, tabletop exercises, and post-incident reviews
• Promote awareness and training to build a strong, proactive incident management culture

What do you need to bring

• Experience in incident management, operational resilience, or IT service management within financial services
• Strong understanding of EU regulatory frameworks relevant to incident management (e.g. PSD2, DORA), ideally gained within a complex, regulated financial services environment.
• Proven ability to manage cross-functional stakeholders and operate effectively under pressure
• Strong analytical mindset with the ability to translate complex requirements into practical solutions
• Excellent communication skills and ability to collaborate across global teams and time zones

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don't hesitate to apply.

Subsidiary:

PayPal

Travel Percent:

0

PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. When making an application directly, we will never ask you to share passwords, one-time passcodes (OTP), or verification codes.  Any such request is a red flag and likely part of a scam. All communication regarding your application will come from official PayPal email domains. If you suspect fraudulent activity, please report it immediately.  To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us. 

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset-you. That’s why we offer comprehensive, choice-based programs, to support all aspects of personal wellbeing—physical, emotional, and financial—delivering meaningful value where it matters most. We strive to create a flexible, balanced work culture with a holistic approach to benefits, including generous paid time off, healthcare coverage for you and your family, and resources to create financial security and support your mental health.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.  

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.