Staff Product Manager, FinTech & Ops

Confirmed live in the last 24 hours

Faire

Compensation

$215,500 - $296,500/year

San Francisco, CA

Hybrid

Posted March 10, 2026

Job Description

About Faire

Faire is an online wholesale marketplace built on the belief that the future is local — independent retailers around the globe are doing more revenue than Walmart and Amazon combined, but individually, they are small compared to these massive entities. At Faire, we're using the power of tech, data, and machine learning to connect this thriving community of entrepreneurs across the globe. Picture your favorite boutique in town — we help them discover the best products from around the world to sell in their stores. With the right tools and insights, we believe that we can level the playing field so that small businesses everywhere can compete with these big box and e-commerce giants.

By supporting the growth of independent businesses, Faire is driving positive economic impact in local communities, globally. We’re looking for smart, resourceful and passionate people to join us as we power the shop local movement. If you believe in community, come join ours.

About this role

You will be the product leader for high-impact FinTech & Ops initiatives that drive efficient growth across Faire’s marketplace through financial technology and the enablement of our operational teams. As a Staff PM you’ll own product strategy and delivery for payments and financial infrastructure, decision-making tools and frameworks in the areas of risk, identity and underwriting, customer support, returns and resale flows. You will also look after the shared technology and experimentation infrastructure that ties them together. Your job is explicitly dual-mandate: First, you’ll empower our operational teams to reduce cost by expanding automation while maintaining or improving customer experience. At the same time, you’ll redeploy those gains into growth by improving policies, reducing friction in information collection and deploying human resources towards the most complex cases (capital, curated experiences, high-touch recovery). You will be managing a portfolio of bets, operate at the intersection of finance, ops and CX, run rigorous experiments that trade off efficiency vs. growth and drive high single digit improvements in annualized contribution profit.

What you’ll do

Own roadmap & outcomes. Define a 6–12 month roadmap balancing efficiency experiments across the portfolio (payment routing, customer support contact rate reduction, Identity auto-decisioning, returns economics) with growth investments (capital pilots, curated onboarding, premium phone support) and platform investments to make our operational teams more effective at self- serving during iteration. You’ll be accountable for high single digit % Contribution Profit uplift.
Design and run experiments. Lead rigorous A/B, cohort and holdout experiments with pre-specified success criteria that measure CP, CX risk and incremental GMV/LTV.
Lead decisioning product work. Co-own returns/ markdowns, underwriting and IDV policy design, payment routing rules, limit adjustments. Deliver low- latency decision APIs, deterministic rulesets + ML integrations, and recoverability controls.
Improve payment economics. Execute multi-provider routing and adoption of lower-cost payment rails (e.g., bank transfers) to reduce fees and free-up margin for growth investments.
Expand self-solve modalities in support. Reduce contact rate without harming customer satisfaction by expanding the availability and effectiveness of our virtual assistant for customer support. Empower operational teams to drive iteration and improvement with limited engineering bandwidth.
Scale returns & resale economics. Redesign and implement improved returns policies, partner on liquidation/resale flows, and recover margin to fund growth.
Be the voice of tradeoffs. Use a documented rubric to decide when to automate vs. invest in human-driven growth; when to build vs buy technology;&am