Customer Success Operations Analyst | Contract

About Backblaze

Backblaze is the object storage leader in the open cloud movement, fueling customer success with cloud storage built purposefully to unlock budgets, unburden administrators, and unleash innovators. Together with our partners, we’re helping customers break free from the restrictive, overpriced legacy solutions that hold them back, and blaze forward with the full power of the open cloud in their hands.

Founded in 2007, we scaled the business with less than $3 million in outside funding until 2021, when we did a traditional IPO on the Nasdaq stock exchange. Today, Backblaze generates over $100m in revenue and is the leading specialized storage cloud - managing over three billion gigabytes of data storage for 500K+ customers in 175+ countries, including businesses, developers, IT professionals, and individuals.

But while there is a lot to celebrate in our past, there is almost as much opportunity ahead of us. We are seeking a Customer Success Operations Analyst Contractor to join our growing team!

About The Role:

Backblaze is seeking a highly technical Customer Growth Intelligence Consultant to design and operationalize a scalable expansion intelligence engine.This is not a reporting role. This is a hands-on build engagement requiring deep technical execution across data extraction, modeling, automation, and BI architecture.

You will architect and deliver:

• A unified post-sales data model
• Automated expansion signal scoring
• Usage forecasting models
• Role-based routing logic
• Tableau dashboards powered by validated SQL datasets
• Python-driven automation and signal generation workflows

By the end of 12 weeks, Backblaze will have a durable, scalable growth intelligence system that internal teams can own — not a slide deck.This role requires advanced proficiency in Python, SQL, and Tableau and comfort directly querying warehouses, manipulating datasets, building predictive logic, and productionizing insights.

This is a build-and-enable role, not a steady-state operations position. You will work hands-on across data sources, systems, and workflows to create durable insights, automation, and reporting that powers post-sales growth across Customer Success, Support, Sales, and Marketing.

Success in this role means that by the end of the engagement; Backblaze has clear expansion signals, scalable digital motions, automated insights, and role-based routing that internal teams can own long-term.

What You'll Do:

Customer Signals & Expansion Intelligence

Design and deploy a repeatable expansion scoring framework powered by:

• Product usage velocity and growth curves
• Consumption saturation modeling
• Intent data (G2, ZoomInfo)
• Zendesk support volume, sentiment, and severity signals
• Salesforce lifecycle and commercial activity
• Gong relationship and engagement metadata

Deliverables:

• Defined, weighted expansion signal model
• Signal scoring logic (rule-based and/or statistical modeling)
• Automated Weekly Customer Signal Digest (programmatically generated)
• Documented scoring methodology and explainability framework

Must demonstrate:

• Ability to normalize heterogeneous data sources
• Feature engineering capability
• Clear threshold logic and segmentation strategy

Data Integration & Analytics Foundation

This engagement requires hands-on technical execution.

You will:

• Write complex SQL queries across Salesforce, product usage tables, Zendesk, and Gong data
• Build normalized, analysis-ready datasets
• Align account-level joins across inconsistent identifiers
• Resolve data hygiene inconsistencies
• Create reusable data views powering Tableau dashboards

Required Technical Skills:

• Advanced SQL (multi-table joins, window functions, aggregati