Mailing Assistant

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Mailing Assistant – JLL

What this job involves:

As a Mail Assistant at JLL, you'll be the vital link in our clients' communication infrastructure, ensuring seamless mail and package delivery that keeps business operations flowing efficiently. This role is essential to maintaining workplace productivity—you'll manage incoming and outgoing correspondence, coordinate courier services, and provide exceptional customer service to employees and visitors. Your organizational skills and attention to detail will directly support our clients' daily operations while upholding JLL's commitment to operational excellence. This is an opportunity to be part of a dynamic facilities team where your reliability and efficiency make a tangible difference in creating well-functioning workplaces that enable our clients to focus on their core business objectives.

What your day-to-day will look like:

• Sort, distribute, and deliver incoming mail, packages, and courier items to appropriate departments, offices, or individuals throughout the facility while maintaining accurate delivery logs and tracking systems

• Process outgoing mail and packages by weighing items, determining proper postage, preparing shipping labels, coordinating courier pickups, and ensuring timely dispatch according to established schedules

• Manage mailroom operations including operating mail processing equipment (postage meters, scales, sorting machines), maintaining organized storage areas, and ensuring mailroom cleanliness and supply inventory

• Provide courteous customer service by assisting employees with package tracking inquiries, explaining mailing procedures, handling special delivery requests, and resolving delivery issues promptly and professionally

• Coordinate with building security and reception teams to manage package notifications, oversee secure storage of valuable or sensitive items, and maintain compliance with facility access and safety protocols

• Support administrative tasks including updating mail distribution lists, processing bulk mailings, maintaining vendor relationships with courier services, and generating reports on mailroom activity and costs

• Operate material handling equipment safely when moving large packages or mail carts, following established routes and schedules to ensure efficient coverage of all building locations

Required Qualifications:

• High school diploma or equivalent with minimum one year of experience in mailroom operations, logistics, courier services, or related distribution roles

• Strong organizational skills with proven ability to prioritize multiple tasks, manage time effectively, and maintain accuracy in a fast-paced environment

• Physical capability to lift and carry packages up to 50 pounds, stand for extended periods, push mail carts, and navigate building facilities throughout the workday

• Basic computer proficiency including email, package tracking systems, and ability to learn mail management software and digital logging platforms

• Excellent customer service orientation with professional communication skills to interact courteously with employees, vendors, and visitors at all organizational levels

• Reliable attendance and punctuality with flexibility to adjust schedules during peak periods or special delivery requirements

• Attention to detail and commitment to confidentiality when handling sensitive correspondence and maintaining secure mailroom protocols

Preferred Qualifications:

• Experience operating mailroom equipment such as postage meters, franking machines, automated sorting systems, or material handling equipment

• Familiarity with major courier services (FedEx, UPS, DHL, USPS) including shipping procedures, tracking systems, and rate structures

• Background in corporate office environments or commercial real estate facilities where you supported multi-tenant operations

• Knowledge of basic inventory management principles for maintaining mailroom supplies and tracking usage patterns

• Valid driver's license if role includes inter-office mail delivery between multiple building locations

• Bilingual capabilities to serve diverse employee populations and assist non-English speaking visitors or vendors

• Experience with mail tracking software platforms or building management systems that can be quickly learned or refreshed

 

Location:

On-site –Heredia,CRI

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Jones Lang LaSalle ("JLL") está comprometida a trabajar con personas con discapacidades y proporcionarles accesibilidad. Si necesita un ajuste razonable para cualquier parte del proceso de empleo – incluyendo la candidatura en línea y/o el proceso general de selección – puede enviarnos un correo electrónico a HRSCLeaves@jll.com. Este correo electrónico es solo para solicitar un ajuste razonable. Por favor, dirija cualquier otra consulta general de reclutamiento a nuestra página Contáctanos > Quiero trabajar para JLL.