Senior Software Engineer - Python/SQL

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Job Category

Software Engineering

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Senior Software Engineer - Python/SQL

DET Team

Mexico City - Hybrid

Job responsibilities

Responsible for design and development of Data Connectors and Integrations between enterprise applications and platforms, and overseeing incident management and resolution processes for the assigned products. You will collaborate closely with engineering, product, and infrastructure teams to ensure the smooth functioning of systems and platforms and provide a high level of operational support to meet business goals.
 

• Design, develop, and maintain scalable connectors and integrations between applications using Python and SQL
• Collaborate with engineers, product managers, and analysts to understand requirements and translate them into efficient solutions.
• Monitor and troubleshoot production connectors and integration pipelines, ensuring reliability and uptime.
• Work with large datasets from various sources, transforming and enriching them to meet analytical requirements.
• Document data processing workflows and maintain clear and comprehensive technical documentation.
• Own incident resolution processes in production, ensuring timely and effective troubleshooting of technical issues.
• Monitor adherence to SLAs & KPIs and manage escalations to maintain customer satisfaction.
• Oversee the platform's operational stability and performance, ensuring high availability and scalability.
• Manage SaaS application administrations and self-hosted applications in cloud environments like AWS.

Qualifications:

Must Have

• 6-10 years of experience in IT
• Programming Language: Programming skills in Python for development, automation and troubleshooting tasks
• Databases:Experience with PostgreSQL, MySQL, Redis, or Elasticsearch for basic administration and querying
• CI/CD & Version Control: Familiarity with Git, Jenkins and GitHub Actions for understanding deployment pipelines and version control
• Strong experience on Docker, Kubernetes & Helm along with programming language experience to support platform KLO & monitoring
• Proven experience with incident management, service management, and driving process improvements. Experience with incident management tools like PagerDuty for tracking and resolving issues
• Expertise in monitoring tools like Grafana, Splunk etc, automation frameworks, and platform performance optimization.
   

Nice to Have

• Understanding of IT infrastructure, cloud platforms, and operational best practices.
• Understanding of networking fundamentals (TCP/IP, DNS, load balancing, etc) and authentication/authorization mechanisms (OAuth 2.0, SAML, JWT etc)
• Security Tools: Knowledge of secrets management tools like Vault, CyberArk etc

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.