Principal Cloud Supportability Engineer, ACC

25WD94065

Position Overview

Autodesk Customer Technical Success organization is seeking a talented and dynamic Python development engineer to provide dedicated tier-2 support for the Autodesk Forma and construction cloud solutions. This individual will work with the Diagnostics team to triage customer technical issues and develop automations to deliver self-help and self-heal automations.

Responsibilities

• Act as the dedicated support expert for Autodesk Forma and construction cloud solutions in Customer Technical Success

• Act as the customer liaison with engineering team

• Research, verify, and document product defects

• Boost customer trust in our solutions by expediting the resolution of escalated customer challenges through swifter triage and issue resolution

• Demonstrate excellence in software troubleshooting, and diagnosing difficult to reproduce issues

• Excellent verbal and written communication skills

• Lead initiatives to enhance process efficiency, customer satisfaction by developing automations

• Build and maintain a collection of service automation runbooks that can be run from the cloud

• Build alert and telemetry systems to accelerate issue detection and mitigation

• Create documentation as appropriate for the automations developed

• Ensure high quality deliverables

• Ability to work independently and/or guide other team members to meet deadlines

• Self-motivated and proactive, possessing strong desire to learn

Minimum Qualifications

• 4-year bachelor’s degree from an accredited institution in engineering, computer science, or a related degree

• Minimum 8 years of experience in the construction or engineering domain

• Strong experience writing script-based automations using Python, or similar scripting languages

• Strong skills in Windows OS, networking, Cloud APIs, virtualization

• Experience with Azure, AWS, or similar cloud provider

• Experience in Agile Software Development practices and tools (such as Jira, Kanban. Etc.)

Preferred Qualifications

• Excellent skills in resolving customer problems with an “out of the box” and a “can do” approach

• Exhibit leadership skills and go beyond on the roles and responsibilities

• Take ownership and accountability of the tasks and show leadership skills to mentor coach the team whenever required

• Working experience with any of those products: AutoCAD, Revit, Forma (Autodesk Construction Cloud), BIM360

About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Benefits

From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/

Salary is one part of Autodesk’s competitive compensation package. For U.S.-based roles, we expect a starting base salary between $139,000 and $249,260. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Sales Careers

Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales

Equal Employment Opportunity

At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

Diversity & Belonging

We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

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