Assistant Operations Manager

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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Assistant Operations Manager

Reporting to the Senior Operations Manager and taking direction from the 40 Leadenhall Leadership Team.

What this job involves:

To support the efficient, safe, and customer-focused operation of a large, multi-tenanted high-rise office building. The role ensures seamless day-to-day operations, high standards of service delivery, and full compliance with statutory and safety requirements, while maintaining a premium experience for customers, client and stakeholders.

Building Operations

• Support the day-to-day management of all soft services operations, including front of house, security and housekeeping.

• Maintain and update building guides as and when required.

Customer & Occupier Management

• Act as a point of contact for customer operational queries

• Support the operations team in occupier meetings including minute taking.

• Coordinate with occupiers to minimise disruption during maintenance or major works

• Deliver a high level of customer service in a multi-tenant environment

Service Partner Management

• Build and maintain strong working relationships with service partners, fostering a collaborative and high-performance culture

• Ensure all service partners are compliant with site procedures including RAMS, permits to work, and health & safety standards

• Support & monitor service partners performance against KPIs and SLAs

• Lead and facilitate weekly operational huddles with all service partners to review priorities and upcoming works

Health, Safety & Compliance

• Conduct regular inspections of common areas

• Organise & arrange for necessary risk assessments, statutory inspections to be carried out

• Ensure accurate documentation and reporting from all service partners

• Monitor & update H&S management platform, including closing down H&S actions in a timely manner

Financial & Reporting

• Assist in managing operational budgets and service charge expenditure

• Support financial reporting and variance analysis

• Assist with client reporting preparation

Sustainability & ESG

• Support sustainability initiatives such as energy efficiency, waste reduction, and carbon reporting

• Assist in achieving and maintaining certifications (e.g., BREEAM, NABERS UK)

This job description sets out key elements and responsibilities of the role, but it is not intended to be exhaustive and does not constitute a contractual document.  Duties may be changed to meet changing needs or circumstances.

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Location:

On-site –London, GBR

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.