Customer Onboarding Manager

Confirmed live in the last 24 hours

Practice Better

Remote - Canada

Remote

Posted April 8, 2026

Job Description

Ready to make a real impact on global health and wellness care?

Practice Better is an all-in-one platform helping health and wellness practitioners run their businesses, care for their clients, and scale their impact. Founded by practitioners in 2016, we’re now the leading EHR and practice management platform in the wellness industry, trusted by tens of thousands of practitioners across 70+ countries.

In 2023, we expanded our whole-practice care offering through the acquisition of That Clean Life, bringing nutrition planning into our platform.

We’re a remote-first team headquartered in Toronto, made up of curious, driven, and empathetic people building tools that help practitioners create sustainable, independent practices; and do the most meaningful work of their careers. While most of our work happens remotely, we come together regularly for off-sites and team events to stay connected and build together.

Important notice to our applicants and job seekers:

We've become aware of fraudulent messages impersonating Practice Better's recruitment team.

Please note:

Practice Better will never ask for payment, banking details, or personal financial information at any stage of the hiring process
All official communication comes from @practicebetter.io email addresses
We will never ask you to purchase equipment, software, or gift cards
We will never conduct interviews solely via text message or WhatsApp

If something feels off, trust your instincts. Verify any suspicious outreach by contacting us directly at careers@practicebetter.io before taking any action.

Thank you for helping us keep our hiring process safe and transparent.

Position Summary

We are looking for a Customer Onboarding Manager to join our growing team.

As a Customer Onboarding Manager focused on 1:1 onboarding, you’ll support new customers during one of the most important moments in their journey. You will play a critical role in ensuring practitioners are set up for success with Practice Better from day one. This role is responsible for delivering personalized, high-impact onboarding experiences that help new customers reach early value quickly and confidently. This role focuses primarily on 1:1 onboarding, guiding customers through setup, workflows, and best practices tailored to their goals, while occasionally supporting 1:many programs as needed.

Onboarding is one of the most critical moments in the customer journey. This role ensures customers feel supported, confident, and successful from day one—while helping the team deliver consistent, high-quality onboarding experiences as we scale. The ideal candidate is customer-centric, organized, and comfortable balancing personalized guidance with efficiency and repeatable processes.

Note: Practice Better is a remote-first company with team members across North America. However, this particular role is currently open to Canadian-based candidates only, and preference will be given to applicants legally authorized to work in Canada.

What You’ll Be Doing

This role is focused on delivering high-quality, 1:1 customer onboarding experiences for new customers, helping them reach early value quickly and confidently. You’ll guide customers through setup, workflows, and best practices, while occasionally supporting 1:many onboarding programs or events as needed.

Specifically, you will:

Own end-to-end 1:1 onboarding for new customers, guiding them through setup, configuration, and early workflows tailored to their goals
Partner with customers to help them reach early time-to-value, ensuring they understand core features and best practices
Manage a book of onboarding customers, balancing personalized guidance with efficiency and consistency
Occasionally support 1:many onboarding programs, such as live group sessions, webinars, or office hours, during periods of high volume or coverage needs
Collaborate with Customer Success, Support, and Sales to ensure a smooth handoff and aligned customer experience
Identify common onboarding challenges and surface insights to improve onboarding materials, processes,