Manager, Customer Productivity

About the role

Anthropic is seeking an experienced professional to build and lead our customer productivity and training program. As a key member of the Go-to-Market team, you will be responsible for designing the frameworks, resources, and engagement motions that ensure our customers are successfully adopting Claude and realizing measurable value. This is not a support role — you will define what the program infrastructure looks like to drive it for customers.

You will work at the intersection of our product, our customers, and our field teams — translating deep technical knowledge of Claude into structured programs that accelerate customer time-to-value. You will partner closely with Sales, Customer Success, Product, and Product Marketing to ensure our training approach evolves alongside our product and GTM strategy.

This is a ground-floor opportunity to architect a customer productivity function from scratch. The right person will combine strong technical fluency, value-based outcomes, with program-building instincts and a bias toward measurable outcomes.

Responsibilities:

• Design and build a scalable customer training program focused on activation, adoption, and value realization

• Develop onboarding resources, workshops, and deep-dive content around our platform and products

• Define and track the metrics that determine whether customers are achieving value, partnering with Sales and Customer Success to close gaps

• Partner with Product and Product Marketing to build enablement materials aligned to new product releases and evolving use cases

• Serve as a resource and advisor to GTM teams for customer engagements, helping them articulate value and guide adoption

• Build and maintain a knowledge base and self-service learning resources that scale beyond one-to-one engagement

• Leverage Claude and advanced technologies to scale the program and model best practices for customers

You may be a good fit if you have:

• 8+ years of experience in a customer-facing role such as sales engineering, solutions consulting, or technical enablement within AI/ML or enterprise technology organizations

• Enterprise technical sales experience with strong presentation and communication skills — comfortable in front of both technical and executive audiences

• Program management experience, including building enablement or productivity programs from the ground up

• A track record of thriving in fast-paced, ambiguous environments where you define the playbook rather than follow one

• Exceptional strategic thinking and storytelling skills, with the ability to distill complex AI concepts into clear, actionable frameworks

• Experience collaborating with Sales leaders, Product, Marketing, and Operations to shape customer-facing motions

• Strong analytical skills with a data-driven approach to measuring program effectiveness

• A proactive, scrappy approach — combining strategic vision with a willingness to build and execute hands-on

Strong candidates may have:

• Experience at an AI company or high-growth technology organization that has scaled a customer-facing function

• Familiarity with Claude, Claude Code, or similar AI developer tools is a plus and can be developed on the job