VP of Delivery DACH, Creative & Media

DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Stokke, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021.

JOB PURPOSE

The VP of Delivery, Creative & Media is responsible for overseeing end-to-end client delivery of creative and media projects across DEPT®. This role ensures the seamless delivery of high-quality, on-time, and on-budget work while fostering operational excellence, optimising processes, and leveraging technology to enhance performance and efficiency.

This position requires a deep understanding of agency operations, knowledge of at least one of creative and media delivery, and the ability to lead high-growth, cross-functional teams and bring confidence and expertise to client conversations. 

The VP will focus on orchestrating all our creative and media service line delivery, ensuring that quality and profitability targets are met and that client outputs are delivered to a high standard.  They will also focus on the key processes and interconnections that enable that delivery - delivery processes, project management, resource forecasting, workflow optimisation, risk management, and talent development in the delivery team. 

They need to work collaboratively with Client Service, Creative, Media, Strategy, and Delivery teams to drive business impact and be at the heart of ensuring that those teams are connected to achieve this, creating an environment of collaboration and continuous improvement.

The role is client-facing as required and ensures delivery teams align with client expectations and business objectives.

WHAT YOU’LL DO

Delivery Leadership

• Oversee all delivery to ensure appropriate end-to-end planning and execution of creative and media projects, ensuring structured, scalable, and high-quality delivery.
• Develop and refine project planning processes, ensuring that delivery teams are defining clear timelines, milestones, deliverables, and resource needs.
• Ensure that scope and change control are being managed and that the teams are proactively adjusting project plans to balance profitability, client expectations, and operational efficiency.
• Lead delivery teams to deliver with excellence, maintaining the highest quality of creative and media outputs.
• Identify and mitigate risks, addressing operational roadblocks swiftly to ensure seamless execution.
• Play a role in the EMEA delivery organisation, helping us to grow our cross-market clients and evolve our EMEA delivery processes
• Play a key role in enabling our nearshore delivery strategy
• Resource & Talent Management
• In partnership with the local and EMEA resource lead, input into resource planning and allocation, ensuring optimal utilisation of creative, technical, and media talent.  Ensure long-term forecasting and highlight needs to the recruitment team
• Build, mentor, and inspire a high-performing delivery function (direct and indirect reports), fostering a culture of collaboration, growth, and accountability.

Operational Excellence & Process Optimisation

• Work closely with Client service, Creative, Media, Strategy, and Technology crafts to identify operational bottlenecks and optimise workflows.  Facilitate & lead the resolution of systemic issues, and influence their teams in best practice.
• Working with EMEA counterparts, standardise processes, templates, and best practices to improve operational efficiency and ensure scalability of EMEA-wide work.
• Establish and monitor key performance indicators (KPIs) to measure project success, resource utilisation, and profitability.
• Champion emerging AI, automation, and workflow tools to drive efficiency and innovation in delivery processes.

Profitability & Budget Management

• Oversee project budgets, ensuring profitable delivery without compromising quality.
• Track and report on project financial performance, ensuring transparency and alignment with business goals.  Work in partne