Customer Engagement Executive

Dream Big.  Go Beyond. Be Unstoppable.
 

About Us

Kyriba is a global fintech leader empowering CFOs and finance teams with cloud-based treasury, payments, and risk management solutions. We serve 3,000+ customers worldwide, managing $15 trillion in payments annually and helping businesses optimize liquidity performance across the enterprise.

We're on a mission to become the most sought-after cloud technology company globally.  We think big, innovate relentlessly, and challenge the status quo every day. If you are a problem-solver who’s ready to push boundaries and achieve more than you thought possible-you'll find an exceptional career within an extraordinary business.

Who You Are:

You possess strong business acumen and the ability to interpret and utilize industry and company information to understand customers’ needs and effectively communicate how we’ll help them become best run organizations.  You are a Customer Success professional who consults with customers to uncover and help achieve their business goals. You cultivate C-level relationships and bring data driven insights to life. You will also be responsible for developing high-trust relationships with your customers, measured through growth, attrition, retention, and relationship health. This is a strategic role working with our customers, Kyriba’s internal teams, and has central importance to our ongoing success as a company.  

How You Will Contribute:

• Engage with Kyriba’s customers to drive and accelerate their value realization and to ensure business outcomes are being met through consumption of their purchased solutions & success service entitlements, consequently achieving mutual success across the customer lifecycle.

• Manage a diverse portfolio of customers, including large global businesses and customers with a high-level of complexity, focus and intensity 

• Proactively engage customers to ensure they adopt full functionality to get maximum value from Kyriba

• Facilitate executive meetings that measure progress and business impact

• Strong outcome focused, drive to deliver value to customers in support of profitable growth and retention goals.  

• Establish success metrics, annual goals and key objectives with the customer.   Leverage data & tools to track and deliver these metrics and goals.

• Forecast risk of revenue loss in account base by anticipating and planning for your customers’ needs

• Develop and document advanced, cross-functional, account strategies in Customer Success Plans, deliver success through value and insight relevant and unique to each customer 

• Identify opportunities at customer to grow Kyriba footprint through expansion of services 

• Establish, maintain and grow broad and deep relationships within each customer account, driving a successful customer lifecycle management strategy 

• Facilitate Customer Advisory Counsels and support board member relationships

• Exercise Self-awareness

• Prioritize multiple competing priorities and stakeholders 

• Proactively collaborate with cross-functional teams to achieve successful customer outcomes

Travel: 30% travel may be expected. 

Qualifications & Experience:

• Strong professional English language skills required; strong professional Japanese language skills (native proficiency preferred)

• Four-year undergraduate degree preferred

• 5+ years of experience in Customer Success, Account Management, or Sales

• Strong knowledge of SaaS models and value-based engagement

• Strong business and financial acumen; treasury domain expertise is a plus

• Track record of driving client adoption, retention, and growth

• Expert relationship-building, communication, and stakeholder management skills

• Advanced problem-solving, negotiation, and organizational abilities

• Ability to balance multiple priorities and drive results in a dynamic environment

• High degree of accountability, a “can-do” attitude, and customer empathy

• Experience facilitating executive-level meetings and advisory boards is a plus

求める人物像：

ビジネスに関する高い洞察力を持ち、業界・企業情報を適切に解釈・活用しながら顧客ニーズを深く理解し、顧客が最高水準の組織となるための支援方法を的確に提案・説明できる方を求めています。

カスタマーサクセスのプロフェッショナルとして顧客と伴走し、ビジネス目標の設定・発見から達成までをコンサルティングを通じて支援します。経営層との強固な関係を構築し、データに基づいたインサイトの提供を実現します。

また、成長率、解約率、継続率、関係性の健全性などの指標をもとに、顧客との信頼関係を構築・発展させることにも責任を負います。本ポジションは、顧客およびKyriba社内の両チームと密に連携する戦略的な役割であり、当社の継続的な成功において中核を担います。

職務内容：

• Kyribaの顧客と協働し、購入済みソリューションおよびサクセスサービスの活用を通じてビジネス成果を実現できるよう、価値実現（Value Realization）を推進・加速し、カスタマーライフサイクル全体にわたり相互の成功を実現する

• 大規模なグローバル企業や、高い複雑性・集中度・重要度を持つ顧客を含む、多様な顧客ポートフォリオを担当・管理する

• 顧客がKyribaから最大限の価値を得られるよう、機能の採用（アダプション）を積極的に促進する

• 進捗状況およびビジネスインパクトを測定・レビューするエグゼクティブミーティングを主導する

• 成果志向で顧客価値の提供を推進し、収益性の高い成長および継続率目標の達成を支援する

• 顧客と共に成功指標（Success Metrics）、年間目標、主要目的を定義し、データやツールを用いて進捗を可視化しながら、達成に向けて推進する

• 顧客ニーズを先読みして計画を立て、担当顧客における収益損失リスクを予見・低減する

• カスタマーサクセスプランにおいて高度かつ部門横断的なアカウント戦略を策定・文書化し、各顧客に即した価値提案とインサイト提供を通じて成功を支援する

• サービス拡大を通じて、顧客企業内におけるKyribaのプレゼンス拡大機会を特定する

• 各顧客アカウント内で、幅広く深い関係性を構築・維持・発展させ、効果的なカスタマーライフサイクル管理戦略を推進する

• カスタマーアドバイザリーカウンシルを主導し、取締役レベルの関係構築を支援する

• 高い自己認識を持ち、自らの行動・成果を客観的に振り返りながら改善につなげる

• 複数の相反する優先事項やステークホルダーの要望を整理し、適切に優先順位付けを行う

• 部門横断チームと主体的に連携し、顧客の成功を実現する

出張：業務上、全体の約30%程度の出張が見込まれます。

資格・経験：

• ビジネスレベルの英語力必須;ビジネスレベルの日本語力必須(ネイティブレベル尚可)

• 4年制大学卒業（望ましい）

• カスタマーサクセス、アカウントマネジメント、または営業における5年以上の実務経験

• SaaSモデルおよび価値ベースのエンゲージメントに関する深い理解

• ビジネスおよび財務に関する高い知見（財務・トレジャリー領域の専門知識があれば尚可）

• 導入促進、継続率向上、成長推進に関する実績

• 卓越した関係構築力、コミュニケーション力、ステークホルダーマネジメント力

• 高度な問題解決力、交渉力、組織力

• 変化の大きい環境下で複数の優先事項のバランスを取りながら、成果創出を推進できる能力

• 高い責任感と「やり切る」姿勢、顧客への共感力

• エグゼクティブレベルのミーティング、またはアドバイザリーボードの主導経験（あれば尚可）

Our Values Guide Everything We Do

• Think Big & Constantly Innovate: We have the confidence to think big, embrace change, challenge the status quo, and continuously evolve - incorporating new technologies and driving industry progress.

• Put our Customers’ Needs First: We are passionate about delivering the highest value for our customers and supporting them with end-to-end care throughout their journey with us.

• Act with Integrity: Integrity is at the heart of everything we do. We take personal responsibility for our actions, own our decisions, and honour each other’s contributions. We empower each other through honesty, respect, trust and transparency.

• Work as One Team: We are driven by our common goals and share in each other’s successes and failures, learning and working together as a team where everyone can bring their best selves.

• Strive for Excellence while Having Fun: We enjoy tackling new challenges together, and revel in continuous improvement as we deliver, with ultimate professionalism, the very best for our customers, while exceeding our own expectations.

Kyriba offers a comprehensive compensation package, including a range of health, welfare and wellbeing benefits designed to support both your professional and personal life.

Kyriba believes that everyone has the ability to make an impact, and we are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship, and genetic information.

If you require a reasonable accommodation to complete any part of the application or interview process, or to perform essential job functions, please contact us at TArequests@kyriba.com. Requests will be handled confidentially and in accordance with applicable local laws.