Senior Administrator, Safe and Secure Technology

About Carvana

If you like disrupting the norm and are looking to join a company revolutionizing an industry then you will LOVE what Carvana has done for the car buying experience. Buying a car the old fashioned way sucks and we are working hard to make it NOT suck. I mean, have you seen our vending machine?!

We are looking for people who are excited to thrive in an environment of impactful change. Team spirit is evident at Carvana and everyday we let our passions and creativity foster innovation. We take big swings, set ambitious goals, and challenge each other to make data- and process-driven decisions in everything we do. Here are a few of our stories! We’ve been changing the game since 2013, and we’re not taking our foot off the gas now. Want more of the story? Check out our background here. 

About the team and position

The Safe & Secure Operations Remote Team (SSORT) helps to keep our 20,000+ associates, who work at our 200+ various locations, safe and secure every day. By collaborating with various Carvana teams and external partners the SSORT ensures that a strategic plan is in place so that our security technology is innovative and efficient, that each site has the proper physical security infrastructure to meet our risk mitigation needs, that we provide proactive and reactive monitoring measures to support our sites, and that we utilize data and protocol to manage all events that pose risk to our business. In partnership with the Field Safe & Secure Team and the Enterprise Support Safe & Secure Team- the SSORT is an integral part of how we ensure the safety and security of all associates every day at every site. 

The Safe and Secure Technology Senior Administrator will support internal and external customers with technical issues and needs related to the safety and security of Carvana team members and assets. The senior administrator will help to troubleshoot and identify and execute solutions via multiple mediums. This team member will also juggle multiple priorities simultaneously and support continuous improvement efforts. 

Pay Range: $65,000-$70,000 annually 

Schedule: 8AM-4PM Monday-Friday, on-call after hours & weekends support as-needed

What you’ll be doing

• Support everything related to our Safe and Secure technology! 
• Review tier 3 escalated Help Desk tickets to diagnose problems, gather additional information, identify solutions. 
• Own the configuration and programming process of our CCTV, Access Control and Alarm monitoring systems for all new buildings and installations. 
• Document process standards, naming standards, how-tos, equipment information, solutions to new problems and share them with the rest of the team. 
• Use excellent judgment skills to be able to properly evaluate situations and determine if the issue can be resolved quickly over the phone/email or be escalated appropriately 
• Review Help Desk tickets data to identify themes and patterns to identify improvement opportunities. 
• Help train our vendor partners on our company processes/guidelines and be the main point of contact for onsite vendor service.
• Serve as a trainer and coach to our Safe and Secure Department in regard to technology 
• Responsible for leading, mentoring, and motivating a team of Safe and Secure Technology Administrators. 
• Serve as a business partner to other departments within Safe and Secure and Technology Services. 
• Assist the Safe and Secure Technology Manager with business decisions as they pertain to the Safe and Secure technology department as a whole. 
• Escalate issues to our vendor partners if the need arises. 
• Be a subject matter expert in your field. 
• Work on large scale projects and system improvements that affect the end users.
• Respond to urgent/critical after hour issues when needed.