Global Public Sector Senior Customer Success Manager

Confirmed live in the last 24 hours

Virtru

Honolulu, HI; Seattle, WA; San Diego, CA; San Francisco, CA - Hybrid

Hybrid

Posted April 6, 2026

Job Description

About Virtru:

While the rest of the security industry obsesses over locking data down to prevent it from being lost or stolen, we're doing something fundamentally different at Virtru. We're setting data free so that you can intentionally share it with others, but without sacrificing security, privacy, or control.

We've created both a suite of powerful data protection applications and an open platform that's sparking an ecosystem of innovation. Through the Trusted Data Format (TDF) open standard, we're not just protecting data; we're creating a new paradigm where security enables sharing rather than preventing it.

Think of us as the Android of data protection: a robust platform with an open core that developers and partners can build upon, coupled with our own best-in-class applications that showcase what's possible when you reimagine security from the ground up.

Backed by Iconiq Capital, Bessemer Venture Partners, Foundry Capital, and Tiger Global, we're helping Fortune 500 companies and government agencies discover that true data security means having the freedom to share, collaborate, and innovate — without compromise.

Compensation: $180,000 - 210,000 + variable incentive pay

Team & Position Details:

As Virtru continues to scale globally, we are recruiting an experienced and cleared Senior Customer Success Manager for Indo-Pacific region to serve as the leader for our customer and partner-facing operations with government, technology, systems integrator, reseller, and delivery partners within the Global Public Sector. If you are obsessed with harnessing technology solutions to advance capabilities for our global Defense & Intelligence customers and have mission experience and understanding within the Indo-Pacific region, this is the job for you. This is a pivotal customer and customer and partner engagement role responsible for driving customer success supporting our industry partners and government customers focused on DoW, Allied, and Coalition missions and capabilities spanning the Indo-Pacific region. You will work closely with our solution architects, delivery teams, sales organization, and our engineering and product teams.

As Global Public Sector Senior Customer Success Manager, your responsibilities will include:

Lead customer focused workstreams and virtual teams with a clear focus on driving success for our government customers and industry partners
Serve as the central connector internally between Solution Architects, Project Managers, Forward Deployed Engineers, and other Customer Success Managers
Orchestrate Indo-Pacific partnerships within INDOPACOM industry sphere to accelerate customer adoption and scaling of Virtru solutions
Manage the customer lifecycle: agreement, commitments, rhythm of business, leadership engagement, value creation
Identify issues proactively and connect the right people and resources for rapid problem resolution and mission success
Keep constant pulse on customer and partner health, satisfaction levels, and expansion opportunities
Be part of the innovative discussions with our strategic customers learning about cutting edge technology in data sharing, data protection, and the AI space

Skills that will help you thrive in this role:

Active US Top Secret / SCI clearance
Bachelor’s degree or equivalent in a technology field such as IT, cyber security, computer science, or engineering (a Master’s degree in a technical field will set you apart) or equivalent business degree such as an MBA
Willingness to travel (<25%) if located in Honolulu; <40% if located on US west coast
Must excel at cross-functional collaboration and breaking down organizational silos
Ability to work autonomously and collaborate with peers across multiple time zones
Proven track record driving partner success and customer satisfaction in B2B software/SaaS or similar technology environments
Strong ability to work cross-functionally with engineers, delivery teams, sales teams, commercial and government organizations
Strong technical aptitude and comfortable understanding technical solutions and having informed conversations w