Enrollment Coordinator

Pansophic Learning is an education company that strives to provide students and educators exceptional learning solutions that enable them to maximize their success academically and in life, regardless of geographic, financial, or demographic circumstance. These learning solutions include high quality content, technology, teaching and exceptional schools.

The Enrollment Coordinator is a full-time position supporting enrollment and registration processes for multiple educational institutions across various geographic regions and online learning. The position requires some travel for departmental training/meetings and occasional school events. Excellent presentation, communication, and organizational skills are required. The Enrollment Coordinator’s primary responsibilities are recruiting, and onboarding families and students interested in enrolling at educational institutions managed by Pansophic Learning. The Enrollment Coordinator will also assist with training and supporting the enrollment team.

The Enrollment Coordinator understands state governing standards and demonstrates an understanding of the needs of students and their families. The Enrollment Coordinator will, at times, act as liaison between students/parents, faculty, and administrators. The Enrollment Coordinator provides prospective families and their new students with the information necessary to make an informed decision about enrollment, reviews documents as necessary, and communicates enrollment procedures.  The Enrollment Coordinator formulates a successful strategy regarding follow-up with prospective and new families and makes decisions as to where, when, and if to follow-up with prospective and new families regarding enrollment into our educational institutions.

As an Enrollment Coordinator you will be responsible for the following:

Student and Family Communication

• Provide superior customer service and support to current and prospective families.
• Respond to inquiry calls and requests for information using the processes, guides and materials provided by Pansophic Learning using a variety of communication which include phone, email, and text messages.
• Make outgoing phone calls to contact interested students/parents daily. Outbound calls are a key task in this role.
• Conduct appointments with prospective student/parents via phone/video to identify educational needs, determine goodness of fit between student and institution, and uncover potential challenges of attending the institution.
• Schedule appointments for prospective families to tour the school(s)
• Provide prospective and newly enrolled families with accurate and up-to-date information regarding registration requirements, school programs, and enrollment information.
• Document all interactions with students in the appropriate CRM system.