Team Operations Lead (Event Management)

Building a Brand starts with a Story

FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilized three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency. Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors. FIRST is part of the broader Encore family of companies. Encore is a global leader in event production and technology. Consistently recognized for excellence, recent honors include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more. 

Learn more at www.firstagency.com

What You Would Get To Do:

The Team Operations Lead, Embedded Solutions is embedded within a client account and acts as a primary partner to the account’s operational and team leadership, ensuring the smooth day-to-day functioning of the event delivery organization in AMRS and EMEA. This role acts as a key operational partner to the team, translating data, reporting, and workflow oversight into clear actions that strengthen operational discipline and support consistent, high-quality event delivery.

Combining strong business acumen, analytics capability, and operational oversight, the Team Operations Lead, Embedded Solutions helps drive performance across the team through KPI tracking, resource coordination, process governance, and operational reporting. The role balances strategic insight with hands-on execution, enabling leadership to make informed decisions while ensuring operational discipline across daily workflows.

Your Contributions 

Operational Leadership & Team Support

• Act as the primary partner to the operational leadership team for a dedicated account that provides services in AMRS and EMEA, supporting day-to-day management of event operations and ensuring team workflows run efficiently.
• Provide operational oversight across event delivery activities, ensuring alignment with client expectations, internal standards, and performance metrics.
• Support leadership in preparing and facilitating operational reviews, team forums, and governance meetings including Quarterly Business Reviews (QBRs).
• Support or lead initiatives to improve processes, timelines, and tools that enhance consistency, efficiency, and operational effectiveness.
• Provide ongoing support to Operational Leadership, assisting with ad-hoc requests and operational priorities as they arise.
• Serve as backup for Operations Leadership, providing coverage and maintaining continuity during periods of PTO or absence.

Data, Reporting & Operational Insights

• Manage operational reporting across the account, including KPI tracking, BOW analysis, and performance dashboards.
• Translate operational data into clear insights and recommendations that inform leadership decision-making.
• Develop and maintain reporting tools, trackers, and dashboards that support operational transparency and performance management.
• Manipulate and analyze large datasets using advanced Excel skills to identify trends, risks, and opportunities.
• Support time tracking and capacity analysis to inform resourcing and operational planning.

Resourcing & Team Operations

• Coordinate and manage the end-to-end onboarding process for new team members across AMRS and EMEA, ensuring a smooth and consistent integration into the team.
• Partner with leadership on candidate screening and interviews to help identify and onboard the right operational talent.
• Ensure new hires are effectively integrated into team processes, tools, and workflows.
• Support learning and development initiatives that strengthen operational capability and knowledge sharing across the team.
• Manage and maintain oversight of overtime forecasting, budge