Senior Product Manager I, Merchant Services

POS-15764

Role Summary

Our mission at HubSpot is to help millions of organizations grow better.

Commerce Hub powers the future of B2B billing and payments, helping SMBs quote, bill, and get paid — all within a connected CRM experience. Within Commerce Hub, the Merchant Services team builds the infrastructure that keeps customers active, compliant, and in control from the moment they go live.

As a Senior Product Manager I, Merchant Services, you will own and evolve a core product area within our merchant experience. You’ll define and deliver a resilient, self-serve account management experience that balances automation, risk, and speed — ensuring customers have timely access to cash flow and simple reconciliation with their accounting systems.

What You’ll Do

• Own the product strategy and roadmap for a defined area of the merchant account management experience
  
  
• Drive improvements to onboarding, payouts, and reconciliation workflows to reduce friction and increase customer confidence
  
  
• Partner with Finance, Payment Operations, Risk, and Engineering to deliver secure and compliant payment experiences
  
  
• Translate customer needs — particularly those of RevOps and Finance leaders — into clear product requirements and prioritized initiatives
  
  
• Guide new product ideas from discovery through launch, ensuring strong execution and measurable impact
  
  
• Use qualitative research and quantitative data to identify opportunities, validate hypotheses, and inform decision-making
  
  
• Define success metrics for your product area and monitor performance to drive continuous improvement
  
  
• Collaborate within the Product Triad (Engineering + UX) to ship high-quality, customer-first solutions
  
  

What You’ll Bring

Required Qualifications

• Experience managing and launching B2B or B2B2C SaaS products
  
  
• Strong understanding of online payment processing and payout reconciliation workflows
  
  
• Familiarity with embedded finance tools and payment platform integrations
  
  
• Experience working with risk signals, fraud mitigation concepts, or underwriting workflows
  
  
• Ability to balance business goals, technical constraints, and customer needs when making product decisions
  
  
• Strong collaboration skills with Engineering, Design, Analytics, and cross-functional stakeholders
  
  
• Experience using data to inform product decisions and measure impact
  
  
• Excellent communication and stakeholder management skills
  
  

Nice-to-Have Qualifications

• Experience scaling merchant onboarding or self-serve financial workflows
  
  
• Exposure to global payments or international compliance considerations
  
  
• Experience integrating third-party financing or payment vendors
  
  
• Background working closely with RevOps or Finance leaders in SMB environments
  
  

Where You’ll Work

• Location: United States
  
  
• Work location preference eligibility: Remote 
  
  
• Travel/Shift: Minimal travel expected